Insightful.io Reviews | Read Customer Reviews of insightful.io

Insightful.ioReviews of insightful.io

4.366 reviews
Internet & Software
11 West 42nd Street, New York, New York

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Insightful.io

About Insightful.io

Insightful is a Work Intelligence platform that helps organizations understand how work actually happens across people, processes, and AI so they can improve performance, optimize workflows, and reduce operational waste. When work is spread across people, locations, and tools, small gaps add up quickly. Time goes missing, work slows down, and problems surface too late. Insightful makes this visible in one platform built to help organizations optimize People, Process, and Technology through three core capabilities: Workforce Analytics to measure workforce productivity, utilization, and performance with real-time visibility into how work gets done; Workflow Optimization to identify bottlenecks, eliminate inefficiencies, and optimize workflows across teams and processes; and Work Intelligence to measure AI adoption, usage, and business impact so organizations can maximize the ROI of their AI investments. With a customizable dashboard, users can create layouts with configurable widgets to surface the KPIs and insights most relevant to their role. They can see where time is going, how AI is being adopted across the organization, how teams are performing, and where work is breaking down without relying on manual tracking or guesswork. Insightful helps organizations understand how work happens across teams, processes, and AI; spot drops in utilization and output early; track AI adoption, usage, and business impact; view their most important KPIs and insights at a glance; identify where work slows, stalls, or creates rework across workflows; compare performance across teams, roles, or locations; use real activity data to review work and resolve disputes; and automate time tracking and reporting. More than just another monitoring tool, Insightful is a Work Intelligence platform designed to deliver measurable business impact. It combines automatic time tracking, activity data, analytics, and reporting in one place so organizations can improve performance, optimize operations,

Insightful.io (insightful.io) has 66 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.

Website: insightful.io
Category: Internet & Software
Location: New York, New York
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 65% of reviews.
Latest: Most recent review: April 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Insightful.io reviews

66 approved reviews, newest moderated first

Milos S.
May 21, 2024
Run away from this company
Run away from this company! They will bill you for services that don't work. Their website and tracking code are not safe at all. They will even bill you after you cancel. I wouldn't recommend them at all.
Response from Insightful.ioMay 27, 2024
We're very sorry to hear about this negative experience Milos. We take all customer concerns seriously and would love to investigate this further. Can you please reach out to our support team at [email protected] with your account details so we can look into this for you? We'd be happy to ensure any outstanding issues are resolved promptly. Regarding your concerns about our website and tracking code security, we can assure you that we take data protection very seriously. Our systems are regularly audited and meet industry-standard security protocols (more about that: https://www.insightful.io/security) We'd be happy to answer any questions you may have about this. We're always working to improve our services, and your feedback is valuable to us. We hope we can get this resolved for you and turn this experience around.
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E.O
Mar 23, 2024
it has too many bugs in time…
it has too many bugs in time calculations and taking ones hours to nuetral
Response from Insightful.ioMay 22, 2024
Hi, Thank you for the feedback, we appreciate it! At Insightful, we take pride in offering a flexible solution that allows each company to define what is neutral or productive according to their unique needs. We believe that productivity metrics should be tailored to each organization, rather than imposing a one-size-fits-all standard. To conclude, your hours were tracked as "neutral" simply because the apps and websites you were using weren't marked as "productive" by your account admin. Regarding time calculations, we want to assure you that our system is designed to be highly customizable. Account admins have full control over setting and adjusting time calculations to align with your company’s specific requirements. If you encounter any difficulties or need assistance in configuring these settings, we're here to help.
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Sophia S.
Mar 13, 2024
The percentage of productivity not accurate
I can never go on productivity %. The percentage of productivity is not calculating correctly. unless there is a way to set this up, Sometimes some productivity hours are more than others however the percentage productivity sometimes shows less for a staff member who has more productivity hours.
Response from Insightful.ioMar 14, 2024
Hi Sophia, Thank you for the feedback! I understand your concern. It's a setting on Insightful's admin dashboard, and you can discuss changing it with the admin of your account. From what I got based on your comment, it seems that you currently calculate productivity % as total productive hours/ total work time, and you can change that to be calculated as total productive time / 8 hours. Feel free to reach out if you have any other questions.
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Gerard A.
Feb 19, 2024
Staff performance.
Being able to manage staff performance.
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Ebru A.
Feb 13, 2024
Thanks for your cooperation & support…
Thanks for your cooperation & support while tracking the computer activities of our people
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Cris W.
Feb 13, 2024
Insightful is great with direct report
Insightful is great with direct report, monitoring pc's and on time schedules.
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Joshua
Oct 4, 2023
Easy to use and lots of features
Insightful is easy to deploy, easy to manage, and has a lot of great features. There is lots of detail in the user stats and lots of customisibility in how the stats are calculated.
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Richard D.
Sep 22, 2023
The insightful is very useful on Monitoring
The insightful is very useful on projects monitoring and team monitoring.
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