INPRNTSince INPRNT was founded in 2006, we have worked to help artists spend more time doing what they love: creating. We make gallery quality art prints at our studio, handling all aspects of printmaking, shipping and customer service.
INPRNT (inprnt.com) has 150 customer reviews on Five Star Index, with an average rating of 3.2 out of 5.
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Mia B.
If I could give 0 stars, I would. Ordered something several weeks ago, it still is not shipped and customer service never replies - even though it says 2 business days on their website. Never got my item or my money back. This is scam!
Felipe P.
Absolutely nothing works. No order confirmation, no email replies after a week, nothing. Please avoid.
Kell T.
Company will not respond or return emails. Horrible service and no way to telephone. Tried emailing and no response. Update: received product 10/30/23 which was one month from order date. Beautiful product. Customer service still horrible. Four star for product, 0 for response or customer service.
Response from INPRNTAug 23, 2024
Hi! We're so glad you love your prints :) To reach our support team you can click the ? at the bottom of each page, or reply to your order confirmation. Additionally we have a link in the main menu of the site. At this time we do not have phone support available. We apologize for any confusion.
Hannah F.
My order was late being sent out, and was then lost. I asked for a refund, but they denied. I’ve had to go to PayPal to get refunded. Customer service was really weird, felt like they were being snarky the entire time.
KEIRWIN N.
I bought a print mid August. I cancelled it in early September. The promised shipping date was 12 days. There was no update. I struggled to find support, and emailed their customer support to no reply. I checked the status of my order, it says refund pending. It is now late September, almost October, I have not gotten my money back or had any support. This is a sketchy company that does not deliver. Hopefully, asking my bank to chargeback works.
Response from INPRNTAug 23, 2024
Hi! I see you requested a refund on August 31st, your order was cancelled and the refund completed on our end on September 7th. Please note that the timeline for the refund to show on your account is ultimately up to the card issuer or bank the payment was made from. Our support team can be easily reached at anytime by clicking on the ? icon at the bottom of each page or replying to your order confirmation. We also have a customer service link on our main menu. We apologize for any confusion.
Zack
EXTREMELY slow production and shipping. They shipped over a hundred dollars in prints with one flimsy piece of cardboard so that every print got bent and creased during shipping.
Maya
Absolutely ridiculous website. They say they ship within 5-7 days; they didn't even begin printing the order until I sent in a message at 16 days to cancel my order with a refund. There were two orders and they only printed one; there is no tracking information or estimated arrival date. No refund policy. Total scam. Avoid at all costs! This company should not be in business.
Response from INPRNTAug 23, 2024
Hi Maya! I'm sorry for any confusion. All of our shipments feature a shipping notification that includes end to end tracking with an estimated arrival date. While we can't accept refunds for opened goods, we are happy to issue replacements for damage or any shipping issues. :)
Matthew S.
Got 2 prints. One was great, one was awful (printed at low res). Reached out and things were fine at first. Sent pics of garbage print as proof. "Yeah, that's what its supposed to look like." "Uhhhhh....What? No it isn't? I'll even send it back to you on my own dime so your team can see how bad it is!" Ghosted me and will not respond to my emails.
Response from INPRNTAug 26, 2024
Hi Matthew! I'm so sorry for your experience. It sounds as though one of our support team members looked at the high resolution image provided by the artist and it matched the print produced. If the artist provides an image that has some unexpected details, there wouldn't be another way for us to print it to work around those. The artist would need to upload a new source image. I apologize again for any confusion with the support team.
