INPRNTReviews of inprnt.com

I have an artist account with INPRNT. As I was new to the site, I wanted to see the quality of the prints that this company produces, so I ordered a print of my own work just to check things out. This site has constant discounts as well, and ordering a test print seemed like no big deal, especially since the first price that was listed was like $10. By the time I got to checkout, with taxes, shipping, and so on, it came to around $26. Which wasn't completely expected, but since I was ordering my own work, I knew I would get a percentage returned to me, so I went ahead and placed my order. About two weeks goes by and I have no news of my print being shipped, and on the website it just says "In production". I was patient, as their website says it can take some time for shipping, depending on the type of print that is ordered, BUT I felt like two weeks with no news was a bit much. Especially since all I ordered was one regular print. So, I reached out to their support team, and received a response the next day, stating that they were "busier than usual", and they, "submitted a request for it to be prioritized & expedited further thru production". Literally the next day, I got an email saying that my print had been shipped. Which if I'm honest, gave me the impression that they just forgot about my order, and only took care of it after I contacted them with concerns of it not being shipped yet... After waiting another two weeks, to received my print (I live in France, and it was coming from the US), I was quite disappointed. It arrived with a huge white border, and the print itself was quite small in comparison. I knew there would be a white border, as its shown on the website before ordering, but I didn't expect the printed part of my illustration to be so small. Its definitely NOT a print that is worth $26. (Especially after trying out another company who produces far better prints, at a ridiculously lower price than INPRNT.) Not to mention, the percentage I got from this sale is only $7.50, which I have yet to receive. This is a part of the site that I find quite sketchy, YOU have to contact THEM through email to retrieve your funds. They have nothing set up on their website for you to have your funds sent directly to your PayPal after an order has been placed. Then once you've contacted them to retrieve your funds, they take their time to respond to you, or they just don't respond at all. It took them 8 days to respond to my first email. They asked me for my PayPal email address, after sending it to them almost two weeks ago, I've received nothing...no response and no money. I just had to email them again today to try and find out whats going on, because honestly at this point, Id rather just let them keep the money, remove my art from their site, and close my account...BUT they wont even let me close my account till I've received my funds. Unfortunately, nothing about my experience with this website/company has gone smoothly, and it almost feels like they are a scam. They don't seem to really care about the artists, or customers. If you are thinking of selling your work, or buying art prints, I would look elsewhere and avoid the stress and frustration of INPRNT.

They advertised 8-10 business days, it's been 14 business days, and my order still hasn't arrived. Customer service said "For any future orders where you may have a timeline within which you wish to receive the package, if you will please contact us immediately after placing your order & let us know, we will do our best to expedite the order thru production." and "...we are never able to guarantee delivery by/on any particular date since we have no ability to influence carrier transit times or possible delays" and acted like it was totally normal that the times were beyond the shipping expectations, and offered zero refund. Don't advertise shipping times you can't fulfill! UPDATE: The order arrived damaged and bent. Will not be doing business here again.

Many mistakes were made including me ordering from this company. I ordered 3 posters, somewhat over priced but one of my favorite artists uses this site and I really wanted their art in physical form and to support them. Then I happened to see two more pictures I wanted. Of the three, only 1 was the correct size. So I contacted them hoping they'd correct it. They blamed the frames and when I showed them the measurements as requested with a ruler in the picture they said "No ruler is wrong too." My mistake was thinking this company was good. Don't make my mistake. They have completely cut all contact and it's ridiculous that they can't just own up and correct the mistake. Worse the wrong sized artwork has creases in it. Creases they swear are not there so I can't even really use it. Avoid at all costs. I'm still trying to contact them but crickets.

When buying online, and accepting order there are hidden costs ( as much as the cost of the print!!) that need to be paid once parcel arrives home a month later. You are forced to accept or loose your order. It means the cost of the goods duplicates the initial cost. perhaps I would consider it before accepting the order and would look for another company without hidden costs. Dissappointed last time losing clients easily due to a wrong cheating strategy.

Wish I checked reviews before ordering. No response to my last 3 emails, still waiting on a refund. Meanwhile, they are happily posting away on social media.

Possibly the worst service in the industry. Facts : You will get your prints weeks if not months after your ordered, it’s so slow you can’t even think of launching a legit business, just kot reliable - no invoice, no problem : they just tell you no we don’t issue invoices at inprnt and that’s it, thank you. This is insane - if you have any trouble ( 2 expensive metallic prints not received) good luck getting an answer, finally they sent back a new one that i received 13 weeks after. 13 weeks. This review is not a one time experience, i bought several thousand euros from them directly, shipped to europe, new zealand and the us, each and every time with a problem, even for the us. Do NOT waste your time with these folks, print quality is not an excuse for a mediocre service.

The poster was posted flat for some reason?! Never seen that before. It was bent, and had footprints on it... Weird stuff.

Slow service, misleading production and shipping times, TERRIBLE customer service. Truly a miserable experience.