Mark G.
Great product, but…
The product works great, but I spent a week going back and forth with their customer service. They changed the way the pull up assist connects to the pull up bar but didn’t update the instructions or the website description. It would also take a full day for each reply email to come through and the customer service rep didn’t seem to know about the problem I just described. Also, I’d prefer if it wasn’t made in China. The product is good enough quality that I would pay more for one that was made in the US.
Response from INNSTAR® Official StoreMar 8, 2022
Hello Mark, thank you for your feedback. I see we are currently trying to help via our support email. Note that we are working hard to move our production to North America. That is a goal for us. Thank you



