INNSTAR® Official StoreReviews of innstarstore.com

According to the Innstar web page INNSTAR® products are stored and distributed from our warehouses located in the United-States, Canada, Denmark, Germany, China, United-Kingdom. I live in Denmark but still the product was shipped from Chenlong in China. This not only resulted in extra import tax, a severe handling fee from the tax authorities - but also 12 days shipping time - all in all from the time I ordered til is was delivered it took 20 days. That's just not good enough

Still haven't got my band this time around. It's been over a month.

I'm still waiting on another part of my order. The one I received was ordered last and I received it first

I ordered a full body workout on November 17 and received an email that it was delivered November 22. I never received the package, so I emailed Innstar to see what the issue was. They stated that the address was correct and I would have to contact FedEx to resolve the issue. Per FedEx, the shipper put the incorrect address and was delivered to a completely different address. FedEx sent me a screenshot of the mailing information which I forwarded to Innstar. December 21st I received my workout equipment. I am satisfied with the product, however the hassle and time put into solving Innstar’s glitch was very frustrating. I feel that if I put the correct address, it wasn’t my duty be tracking down the package. Also it shouldn’t have taken a whole month for them to resend me another package when I put the correct address. Very frustrating but I can say once the equipment came I was pleased.

More guidance needed on how to effectively use this equipment, almost useless without guidance