Innovative Partners LPReviews of innovativepartnerslp.com

It's the worst insurance company I have ever had. I was sold this insurance from a broker and was told that the plan they were selling me covered therapy and prescription meds. I got a letter in the mail from this company saying I'm responsible for the full amount ($1,260) of the therapy costs because therapy isn't covered. I WAS LIED TO. There is no way to cancel the plan online. You HAVE to call customer service to cancel your plan and they are extremely difficult to get ahold of. I called my bank and said I lost my credit card (so that I would get a new credit card number) but they were still able to charge my new credit card (I never gave them the new card information). So I finally had to spend HOURS contacting them and I was yelled at by their customer service agents and hung up on twice. I only got to cancel the third time trying to reach them. TERRIBLE CUSTOMER SERVICE. Also, the way they "cover prescriptions" is they give you a coupon card, similar to GoodRx, and the prescriptions were still very expensive. AND THE WORST THING is that the MAXIMUM coverage they would cover in a year is $1,950 if I used 100% of my benefits, but my annual premium with them is $2567.64!!! You would save money never having this insurance to begin with and just being uninsured!!! But they also never approve claims! This company is STEALING your money. FRAUDULENT COMPANY. UPDATE!!! It turns out that they're not even licensed in Illinois and shouldn't have even sold me insurance to begin with!

This insurance company is a scam. They deny ALL claims. They are a complete fraud! Avoid them at all cost. They are not even licensed in California and sold me the policy anyway. When I found out they are not even licensed I asked for a refund and they said no! In order to get a refund you have to do it within 30 days of getting the policy yet they are not even licensed in California!!!!!!

I signed up for Innovative partners and never received any medical cards the second month was double charged and was told I was going to credited which never happened. Called multiple times and was assured I would get medical cards and never happened. These people are crooks and liars . Would not recommend anyone get insurance from this company. I waited over 2 and a half months to get a card . These people are crooked as could be. I’m going to contact the district attorney of Washington and see what they have to say.

Innovative Partners LP did refund me all of my money and admitted to error. The insurance broker should have never sold a policy because Innovative Partners LP is not licensed in the state of California. Thank Innovative Partners for doing the right thing and I am sorry about the insurance broker that sold me a policy that jeopardized your image.

They took over a $1,000 out of my account and have provided no services or coverage. They talk a good game when it’s to get to sign you up but are a scam. It’s sad when people take advantage of someone who is going blind in one eye and my mom is battling cancer all for a couple bucks. I just wanted to leave this review because these people are a fraud and don’t care.

I was sold a health care plan sponsored by Innovative Partners / Marpai Health through an insurance broker called AP Insurance Health Enrollment Center. The broker stated that this plan was underwritten by Aetna, which proved to be false. The doctor I was seeing was listed as accepting this plan, so I bought the coverage. A dental plan was also purchased at the same time that was sponsored by Aetna with the actual Aetna logo embossed on the card. I was covered by this plan all of 2024. Throughout the year I saw my primary doctor a few times. I was referred to a Cardiologist, and a Neurologist. Both providers showed up to be in the Aetna provider network. I also saw my dentist twice for routine cleaning & check up. By October I had not seen any bills from providers, or EOB's from Innovative Partners / Marpai Health, so I started asking why not. My providers, and I were both given the explanation that claims had not been received. Claims were re-submitted more than once, and we were provided with the same answers, that claims had not been received. I cancelled this policy in early December due to poor customer service when requesting documentation about my coverage, combined with the fact that they were not paying my claims, or responding to my providers. I finally got my first & only correspondence from Marpai Health in late December in the form of an EOB stating that almost all my claims were out of network & being denied. They didn't even pay my dentist whom I know was in network. It turns out that Innovative Partners / Marpai Health has nothing to do with Aetna. The insurance broker AP Insurance Health Enrollment Center misrepresented what company was underwriting this policy.

I was recently sent a bill for over $2k and when I contacted the doctors office about it they informed that my claim was denied. Mind you my husband was paying over $400 a month for medical insurance and we had to pay a copay of $50 every doctor’s visit. My husband and I was told by a representative that Innovative Partners covers a lot of healthcare costs they even referred me to a doctor within their network so we honestly don’t understand Why the medical bills are being denied.

This is 100 percent a SCAM false company. 855 is a common “area” code that scammers use. I am asking for a refund of my “99.00” sign up fee. But GUESS WHAT? They actually charged my acct 385.00. SHAMELESS STRAIGHT UP THEFT. I only agreed to 99.00 that I THOUGHT was my FIRST MONTHS payment. Why did I fall for a scam? I don’t know. I was in the car and i thought I had called covered California but of course the scam company pops up right over covered California. I was TOLD that my policy was with “FIRST CHOICE HEALTH”. Close but no cigar. The real insurance company is called “FIRST HEALTH CHOICE”. They claimed that the policy monthly fee was based on my “reported income” which seemed fishy I asked if they needed a w2 and they said no. That the company “trusts” my declared income. Hmm sure. Nobody works on the weekend. What health insurance has nobody on the weekend to call? The woman said my policy had “16k” doctors who accept. That seemed awfully high. For one city even if it is LA. When I checked the phone number and it came up a scam number I ran to my bank to contest the charge but so far it had not been posted so I have to wait till it posts. I wish I had not done this over phone when I was driving and couldn’t Google to check any of the facts. DO NOT FALL FOR THIS BS false front. I never HEARD the term “innovative partners” from the woman “selling” me a Policy. Wonder why not? It’s really sick to prey on people looking for health care. And for the women I spoke with -wow. Don’t you feel dirty at all stealing peoples money who are desperate for health care? Shameful.