Laurie H.
Waiting for insurance cards!!…
I signed up for this insurance company due to an unexpected turn of events. I’m very disappointed in them because I still haven’t received my insurance cards and it’s been over a month since I’ve been waiting. I was also told that I would receive paperwork and apparently they don’t seem to send that information either. I hope I receive my insurance cards soon or I will think about looking into another insurance company. I don’t understand why it’s taking such a long time. Especially since they said they would expedite it several times!
Response from Innovative Partners LPSep 18, 2024
Thank you for bringing this to our attention. We apologize for the delay in sending your insurance cards and paperwork. We understand the importance of having these materials promptly. Please be assured that we are expediting this matter to ensure you receive your cards as soon as possible. We appreciate your patience and are committed to resolving this issue quickly. If you have any further concerns, please contact our customer service team for assistance. Sincerely, Innovative Partners