InnoMaxReviews of innomax.com

InnoMax was great - beginning to end. The salesperson was very knowledgeable and helpful. The price was fantastic. The delivery was on-time, courteous, and efficient. I would absolutely recommend InnoMax.

After checking with other companies during our search for an air mattress with an adjustable base we came across InnoMax online. Our only problem was that we were hesitant to spend the money on a product sight unseen. We called customer service and connected with Dave who was very thorough with all our questions. The closest outlet to our location is 8 hours away and when I mentioned that we thought about taking a road trip, Dave told us he would connect with district manager Tommy to make sure that he was there to help us. Although the day we planned to be in Colorado was his normal day off, Tommy was waiting for us when we arrived at the outlet. He spent over an hour showing us all the features of the bed we were interested in buying as well as other models. We ordered the bed to be delivered at a later date so that we could have a new bedroom set in place. We received a call from the delivery company a few days before the anticipated delivery date and they were happy to hold it until the other furniture arrived. When it came, the gentlemen put the frame and bed together for us in a neat and timely fashion. Once we had everything together, we began to notice that it seemed that the pump was erratic on the pressure. My husband thought it might be just a simple rubber ring and so we called Dave, who offered to replace the whole pump. When we suggested just sending replacement rings, he happily obliged. It turned out that it did't solve the problem so Dave had a new pump sent to replace it. Everything is now working great and we are enjoying a great night's sleep.

They knew right away what my problem was, and quickly sent out the part and instructions. Thanks!!

excellent product (comparable to Select Comfort) excellent price (about a third)

I needed a replacement pump for an off brand "sleep number" bed. Ralph was very helpful in making sure I got what I needed. He was not only helpful but very pleasant. Very happy with the company.

After over a year of dealing with severe lower back pain, I can honestly say that purchasing an Innomax mattress was the best decision I've made for my health! Tommy was helpful, patient, and steered me in the right direction to ensure I purchased the best mattress for my back. The customer service was excellent, the product-top of the line, and I am beyond happy with my purchase! I would absolutely recommend Innomax for anyone looking to invest in their health and comfortable sleep!

I can't really comment on everything just yet as I have not heard back from the person who helped me. I requested (through an e-mail ) an answer to a very specific question. He was given all the information he needed to make this decision on June 27, 16. Nothing. Now, my husband just walked in and said he called him and spoke with him, again it is all conversation only. I would like a written contract, page, anything to cover exactly what was said so I will feel more at ease. As far as the time that was taken to help me and to explain things; you could not have asked for a better, more experienced person. One who was very considerate of what I wanted, listened to me, explained things I did not understand, spent a lot of time with me. So, I would say it was one of the better purchases as far as customer service goes over the phone and internet. He sounded like he loved his job, really loved it. Enjoyed people and talking to them, also, liked to share the knowledge he has on the products. Since I had spent close to a year in research, and am in the scientific field, I appreciated what he told me, and knew it to be true. Yes, even without hearing back yet, I would tell my friends or anyone else about them, and they can be depended on, trusted for the information they give out on products. Yes. Don't know if you are allowed to suggest the persons name or not on here, but it is Micky.... I'll leave last name off, since I don't have his permission to use it. He's great, I'd talk with him on anything you may be wanting, and I know you will appreciate him as much as we did!! Thank you for the opportunity to do business with you, and the opportunity to voice my opinions! And Oh! our bed arrived way earlier than we were told it would be!!! Can't get much better than that! (I know I'll get my piece of paper)!

Excellent buying experience! No pressure, answered all of our questions, and completely respected the fact that we had just started the search for a new bed. Gave information that we had no way of knowing we needed to help in our comparison shopping, and ultimately won our business based on these merits. The bed is amazing! We feel like all of the clichés are true, and wish we had found Innomax 5 years ago before we made a huge mattress mistake in purchasing an innerspring piece of junk.