InnoMaxReviews of innomax.com

Our customer service experience was fine. The bed we liked in the store was alot harder when we bought it and brought it home. They didn't warn us about the long breaking in period. I am petite and after 3 months am still not happy with the firmness of the bed so we bought a foam pad to put on top which kind of defeats the purpose of buying a new mattress in the first place. So that's irritating but they don't accept returns and just told us we had to break it in. It also smelled alot when we opened it and had the kids jump on it to "break it in". They said it didn't smell. It does!

We were convinced to buy the bed, but instead of waking up refreshed, we wake up with back aches and sore hips. The bed is hard regardless of the air settings. Our salesman assured us that aches and pains would go away with the use of this bed. But I toss and turn because of aches and pains in this bed. We were told there is no return policy for customer dissatisfaction (you buy it, its yours).

The salesmen was incredibly pushy. The delivery process is a nightmare that is completely unorganized. By 4:30pm the night before we still didn't know if we were on the delivery schedule. At this point the salesmen has made their commission and could care less about the delivery of the bed. The bed itself is wonderful!!! Is it worth the price and the hassle of dealing with this company??? That debatable...

Sent them a picture of what we were trying to match they said we would be happier with the color they had in inventory. We were matching a set we had. The color we got was not close at all. I was foolish for taking their recommendation. It seemed they were more interested in making a sale from their inventory than satisfying a customer. The piece itself was what we expected, delivered on time and in good condition.