Mullin
Non existent customer service damaged product, cheaply made
The customer service is nonexistent. I have zero faith in the product, cheaply made. It was damaged at the factory or during the delivery. I reach out for help, I get one response then no help. If its damaged internally I have no way of knowing, it could break in the near future. Im calling this a cheap product based on how the bench was constructed (small in width and lengh, the metal doesn't feel strong, the handle grips, the hard plastic ends to the pull rope. Its the smallest weight bench that Ive ever used. So Im all around disappointed. Once it breaks, I have nothing, it would've been better to buy free weights.
Response from InnodigymOct 17, 2026
Hi Mullin, We sincerely apologize for the frustration and disappointment you’ve experienced with both the product and our customer service. We’re especially sorry that, after reaching out for help, you were left without the follow-up and support you expected. We understand your concerns about the damage, the bench construction, and the durability of the equipment. Your feedback is important to us, and we take these concerns seriously. You deserve to feel confident in the quality of your equipment and to receive timely support when something goes wrong. Our team has now addressed your case. We’re sorry that your experience with INNODIGYM has fallen short of your expectations, and we appreciate you taking the time to share your feedback. Best regards, INNODIGYM Customer Service Team