Sarah M O.
Excellent service!
I was hesitant to order the sublimation ink cartridge kit for my brother printer. No one else offered it and since it wasn’t a tried-and-true thing I really wasn’t 100% sure what would happen. When it got to me the instructions were not all that clear and there were some humorous spelling mistakes. I installed everything and one of the cartridges didn’t work. I contacted the company and got an almost immediate response. I ended up getting on the phone with a technician and after some discussion he said he would send me a replacement chip for the faulty cartridge. I figured it would take a couple of weeks to get to me because it’s a Monday through Friday business and it’s a small part. I couldn’t have been more wrong! The new chip came in less than 48 hours and, once installed, the cartridge in question worked beautifully! I have used the sublimation printing with their ink for about a dozen projects. And so far, the only real problem is my lack of talent. I’ve had a small issue with the black ink because the nozzle has gotten clogged a couple of times. But this could be the printer so I would not hold this against the company. That being said, they have been very helpful in attempts to resolve it. I ordered this because I wanted a sublimation printer very badly… I couldn’t really justify 500 or even $1500 for a sublimation printer. Especially considering my brother printer is a large format printer and to get a sublimation printer that’s large format is crazy crazy expensive. This was definitely $100 well spent
Response from InkproductsJul 12, 2022
Dear Customer, thank you for sharing your experience with us. We really appreciate and value your opinion. We have taken action and made the correct changes on our instructions as soon as we were made aware of the problems. We hope to keep serving you in the future.

