InkproductsReviews of inkproducts.com

Brand New HP 5740. Bought the CISS from this Company. Installed everything exactly as shown in their Guide and video. Had some error messages, so called and spoke to Scott. He was helpful and specifically advised me to raise the printer 1-2". Worked great for 3 months, then suddenly for no reason in the middle of a printing session (3 documents, 2 pages each), the color started skipping, and the black totally absent. 3 calls to Scott, and 8 hours inside the printer with the "purge tool ", failed to get the color and Black printing normally again. Lowered the printer back to the ink tank level (Scott denied he ever told me to raise it, but I wrote it down). Don't know if that caused the heads to fail. The part of the block that contacts the printhead in my kit are identical, and don't match the picture in the Guide that shows the color block as wider but shorter. So I had two purge blocks for black printheads. This wouldn't have made a difference, since the black printhead failed to produce any black ink at the head opening even though I was using the correct purge block. Lots more purging and blotting and moaning, until I gave up. Put the original HP starter cartridges in the printer, and started writing this NEGATIVE review to add my experience about this product. $130 wasted, 8 hrs gone. They charge $47 for a new black printhead. Don't fall for the "Lost Cost Fallacy" and spend another dime on parts from this company. Don't buy the kit for HP printers, is what I can tell you FOR SURE. It DOESN'T LAST.

I would warn anybody that does business with Inkproducts DON'T I purchased a CISS for my Pixma pro 100, it failed from the beginning I returned the defective product, had to pay for shipping, a month later I called InkProducts, was told that I would get a refund minus restocking fees(can you believe the defective product is going to be restocked?) was told that is company policy. Still waiting for my refund,

I filed a complaint and PayPal got me a refund after a ruling in my favor. However, I wasted enormous amounts of time and extra money to demonstrate that Inkproducts' dye based inks are not a reliable substitute for pigment based ink. I went through three brand new printers, about an extra $165 (in genuine new HP cartridges and extra Inkproducts' ink), and perhaps 30 hours of work to demonstrate that only pigment based ink will reliably work in a HP7612 printer; not dye based ink as Inkproducts claims. Later, after corresponding with one of their competitors, Ink City Express, I found they had discontinued selling dye based ink for this printer because it would not reliably work. For my trouble Inkproducts has blackballed me by not accepting my orders. Since my printer only works with pigment based ink, I need Ink. Apparently, if you get these guys mad at you they don't want your money. So, I'll give them what they deserve, i.e. the truth about their incompetence. Very disgruntled, Daniel Ziemba

The sponge in all the cartridges would not completely fill from the start. Tried for hours to fill, even back filling the reservoir from the sponge side. Finally installed but would not print more than 2 pages back to back with out running out of ink. The reservoirs never need ink but the sponges run dry. 2 years later now with lots of ink left and you can't refill the sponge and get it back into the printer without it ALL leaking out. Ink.junk says I got my 2 years worth and hung up.

From the beginning, my Epson printer gave frequent "cartridge not recognized" errors with the inkproducts refillable cartridges. Finally, one cartridge failed completely and could not be revived. I asked for a replacement but I never received a reply.

I purchased a Continuous Ink Supply System (CISS) for my HP 8625 from InkProducts.Com 8 weeks ago. 10 days after first installing the CISS one of the chips failed on one of the cartridges. They promised to send me new "updated" chips. Approximately 2 weeks went by without a printer until the new chips arrived. I put them in and the printer worked great for another 4 weeks. Then the printer failed again, except this time ALL chips had failed. I called Inproducts for support and they were unapologetic. Suggested if I have a beef I should take it up with HP as they are maliciously 'wiping' non HP chips when detected. OK, maybe...but how is that my problem?? I asked for a solution. They made no assurances new chips would not also get wiped. Offered new chips if I wanted to PAY for them...otherwise there was nothing more they would do. Asked for a refund, 'forget it...we've already done enough for you'. So, after 8 weeks and probably no more than 100 pages for a $150 CISS that should have lasted for YEARS, I'm told to take up Inkproduct.CON's engineering challenges with HP. Right, like that's meaningful! 'Hello HP, I'm trying to use non-HP ink cartridges in your printer and you (purportedly) keep wiping them....cut that out!' LOL! A ridiculous proposition! I suggested they need a disclosure to warn against the reliability of their product to inform consumers...they said they would, but haven't yet. Stay far, far, away from Inkproducts.CON, and go spend your money on something more real like Star Wars Battlefront. Me, my $150 CISS is sitting at the bottom of our trash can awaiting Monday morning's pickup.

"Save your time, money and frustration and do not buy from this company. I bought a continuous ink system from Inkproducts.com over a year ago and it's been a headache ever since. When I received the initial system as soon as I took it out of the package there was ink leaking from the bulk tank even though there was no apparent shipping damage. When I called the company I received the 3rd degree. They treated me like it was my fault. They did mail me a new system but this time when I received it, after I hooked it up I couldn't get 1 of the cartridges to hook into the printer correctly. When I'd put my original cartridge in place it worked fine but when I'd switch to the new ciss cartridge it still would't hold in place. All kinds of ink leaking out and a huge mess. Called the company again and according to them again it must be something I was doing wrong. They mailed mailed me a new cartridge and all was great for about 6 months. When I went to refill/prime 1 of the color cartidges it wouldn't fill/prime. Called to see if I could just buy a new cartridge to replace it. The tech that I talked to was very nice and sent me a whole new set of cartridges, which was great but when I went to use them none of the chips were the correct ones. They did send along new chips for me to replace and I did but I never could get my printer to recognize the proper ink levels and started getting all kinds of error messages, etc. Finally put in my original cartridges and could at least print then even through the error messages. Called InkProducts to ask them how to get everything to reset. Was told I would receive a call back. After 1 week and no call I called again. By that time and a lot of searching on the internet I had found how to bypass the error messages to get it to print and was using the new cartridges, however by then the same color that I had problems with before started acting up again. It was apparent that the hose of that color was clogged. When I called again and asked how to get the clog out or could I buy new tubing I was told that I couldn't just buy the tubing but that a tech would call me to talk to me about the clog...which they just couldn't believe it was anything due to their product but that maybe I didn't know how to prime it correctly. After a week and a half and no call back I gave up on this company. Was the final straw. Kicking myself that I didn't push to get a full refund at the very beginning when they shipped me a defective system. I know accidents happen and thought I would give them the benefit of the doubt and try to work through it. Right....$140 bucks wasted not to mention the clothes, paper and time cleaning ink off everything. I've refilled my own cartridges for many years before buying this system and NEVER had clothes ruined, ink everywhere like this. "

The product works for the first go around. Once the ink runs low, they will never work again. Wasted too much time and money, not to mention ink all over the place. Don't try refilling your ink through this company. The first time I had an issue, they sent me new cartridges which worked. However, once they ran low it was the same thing all over. It all sounds like a great idea, but it doesn't work. When I finally spoke to the owner and I was a little "upset" he faked like he was offended by me and hung up on me.