Inkjets.comReviews of inkjets.com

I placed my order on August 2, 2025. I received a tracking number for USPS on Monday, August 4, 2025. I checked status on August 5, 2025 and item was not picked up by postal service and the tracking number was cancelled. I called and spoke with Cynthia who informed me the carrier had been changed to UPS and she provided the tracking number which showed the label had been created on August 5, 2025 and was awaiting pickup. Two days later on August 7, 2025, the item was still waiting to be picked up. I called again and spoke with Janice who proceeded to tell me the process that takes place behind the scene, which involved locating a carrier who will service them. That info was of no service to me after I had placed the order. If this is how they conduct business, that should be made known to the customers upfront so they can decide if they want to proceed down that rabbit hole. As of today, August 13,2025, the item still has not arrived. I would not advise anyone to patronize this business because of its poor customer service.

Company website listed a cartridge series which was incompatible with my printer. Only discovered this when I installed the cartridges and they failed to work. Company admitted their mistake but refused to credit my account or take return since they were unwrapped which was the only way to determine they were wrong. Bye bye 123Inkjets.

I ordered ink cartridges from Inkjets.com on June 15, 2025. One of the ink cartridges that I ordered and paid for did not arrive. Instead, Inkjets sent the wrong cartridge by mistake. I contacted Inkjets about this error 5 times. I also sent photos, and I offered to return the incorrect cartridge if they would send me a return shipping label. I asked Inkjets repeatedly to send the correct cartridge - the one that I ordered - and they would not do so. I'm surprised that they would not correct their error. I have not run into such poor customer service in a long time. I would caution anyone from ordering from this company.

I placed an order on April 11 and got a confirmed shipping email on April 11. I then get an email from inkjets on April 16 saying the item is out of stock. I replied, asking why did it take 5 days for me to be notified and could I possibly have a similar replacement .. the rep said they ran out quickly and do not have anything similar to my item . I requested a refund . The end . Smh

Ordered a 3 pack color for my EPSON WF3540 and 2 pack toner for a M203dw. They got here in reasonable time on Jan 4th. I installed them at 3pm and by 6pm, the Cyan is completely empty and the Red and Yellow are at 3/4th empty. All that I did was run Nozzle alignment and cleaning 6-7 times. I was never able to even print a single document. I have emailed them asking for either a refund or for them to send me a replacement.

I’ve purchased generic ink for my Epson 800 Artesian printer from this company several times, often buying in bulk to ensure I have backups throughout the year. Unfortunately, about 25% of the cartridges (1 out of 4) are not recognized by my printer and don’t work. In August, I decided to switch to their "original Epson" cartridges, only to discover upon opening the box that they were labeled as “remanufactured.” Predictably, they didn’t work either. In fact, this entire batch of cartridges failed, leaving my printer unusable with no backup ink available. When I tried to contact customer service, I was directed to a generic voicemail. Their return policy requires customers to pay for return shipping and fax the receipt—a baffling requirement in 2024. Who still uses fax machines? Overall, the products are unreliable, and the customer service is outdated and unhelpful. I strongly advise against buying from this company—you’ll only waste your time and money.

I ran out of ink. Black worked (epson) but the blue and red wouldn't. Took forever trouble shooting with their chat line, finally said chip must be bad and they sent me replacements for the replacements. Red one (magenta) still not working. So put in another request. Hasn't arrived so called. The so called help guy said on the phone they would just refund my money. I didn't want a refund, I wanted ink that worked. Printer won't work without ink. Probably go to WalMart and get my ink. DON'T BUY FROM THEM. Their product sucks.

What a scam!!! The so-called compatible cartridges don't even fit. The company wants you to use the original cartridges using their ink. Go figure. Next time I go to Walmart.