Inkfinitee SublimationReviews of inkfiniteesublimation.com

Response from Inkfinitee SublimationOct 5, 2021

First of all, we did not lie about our shipping. We have more than 2100 5-star reviews that speak about how we conduct business. However, we will not stand for anyone who is accusing us of lying about shipping, or about anything for that matter. As explained to you in our email correspondence, we ship UPS Ground for orders above 1 pound; and that our shipping is “live rates” which means that the information is directly coming from the carrier. Whatever you see at the time of checkout is what the carrier is offering at that time. Secondly, we don’t know why you claim that it was 3-day express shipping, because UPS Ground is not express shipping. You placed your order on Sunday 09/26/21 and we shipped your order the next day Monday, 09/27/21. As stated in our Shipping Policy “We are not responsible for any shipping delays caused by weather conditions or unforeseen circumstances, including carrier delays. If you have any issues with your order that is in transit, please contact the carrier first so they can assist you in locating your package.” Lastly, whatever UPS shows you in terms of shipping speed like a “3 business days” is their estimate, not ours. The only delivery they guarantee is their Next Day Air. What we don’t understand is why you are blaming us for the delay of your order when we shipped your order the day after you placed it. We suggest contacting UPS and voicing your concerns to them for the delay of your package. Have a wonderful day.

Response from Inkfinitee SublimationOct 9, 2020

This customer wrote: "Paid for expedited shipping". The customer did not pay for expedited shipping. He paid for USPS Priority Mail which according to USPS takes about 2-3 days but is not guaranteed. USPS only guarantees USPS Express Mail. We ship orders within our processing time frame (24-72 hours) which is stated on our website. Once the package is dropped off at USPS or UPS then it is out of our hands. Whatever delays the shipping company experience is not our fault. This customer left a voicemail on our office number. We called him on his phone and we spoke with this customer and no we were not rude to him. He asked to get refunded for the shipping fee ($8.42) he paid because he was claiming that we did not ship his order on time and that he won't receive the item on time. We did not refund him because we shipped the package on time. This customer wrote: "Denied accountability for the late arrival despite not sending the item to the post office until 2/3 days after purchase." We process our orders within 24-72 hours, usually within 24 hours. This customer placed his order on August 3, 2020 @ 3:15PM PST. We shipped the package on August 4, 2020 @ 6:51PM PST. So, no we did not send the item 2/3 days after purchase, we sent the item to the post office the NEXT DAY after purchase. This customer wrote: "only to have the product arrive an entire week after the order was placed." The customer placed the order on August 3, 2020 @ 3:51PM PST and USPS Delivered the package at the mailbox on August 7, 2020 @ 3:46PM. So, no it did not take an entire week, it took an entire 4 DAYS. This customer also wrote: "Apparently they are not big on customer service and making things right." Customer Service is our #1 Priority in our Company. Our 30+ Google reviews and our 700+ reviews on our website does not tell you that we have only been in business for 1 year. We are proud to say we have one of the best customer service in the sublimation industry. How do we know? 1 of every 2 customers who does business with us keeps coming back. In fact, we have customers who have purchased more than 50 times over the past 12 months! - INKFINITEE SUBLIMATION Management