Wesley
unprofessional, uninterested and false presentation of company
I have purchased and used sugar products over the past 17 years and came across this company to try them out. They sell out of date product, they lie to the customer and never admit they are at fault. When ordering product from this company, I selected 2 to 5 day shipping, my product showed up 11 days later without explanation until I began looking for the product. I lost multiple of my customer sales due to this action. In addition, the product that did arrive went out of date 1 day after I received it and they refused to replace the product insisting that the product was good. One of this company motto is treating the customer right, I don't see anywhere that was applied to this transaction. Someone needs to review, if you need customers, and most businesses do, you should not treat them in this manner.
Response from InkediblesAug 3, 2017
Dear Wesley, I apologize for the trouble you have reported. We would have responded via this 3rd party review site earlier, but we don't monitor all 3rd party review sites on which customers leave us feedback. I did however come across your review today, and have investigated your order. I see that we did ship your order 1 day late (we normally ship all orders within 1 business day, yours was shipped out on the 2nd business day). However the postal carrier delayed it further, leading to a significant delay. This is highly unusual, but I apologize for this inconvenience. I also see that you contacted us on March 1st to alert us about the 1 item you had ordered which was expiring soon, and that same day we sent you out a replacement. This is also the same day you left us this review. I am not sure why someone would have told you they refuse to replace the product if the action we took was to send you a replacement the very same day, but I apologize nonetheless since it seems there was inconsistency in what you were told and what was documented. We strive to take care of all customers, and if someone actually refused to replace the product, it is something we would want to know in order to address it with that individual. I realize it has been a few months now,but if you have any more info you would like to share please email us at [email protected], attention to: Jimmy All companies make mistakes, but we should take responsibility for those mistakes. We look forward to assisting you if you would like to try us again, your experience is not something we want.