Infotainment.comReviews of infotainment.com

I ordered the satellite radio for a 2020 Ford F-150. The package was supposed to include the ACM, wiring harness, OBD Genie programmer, and OEM satellite antenna. The order was placed on 10/23/2024. The order was received 11/09/2024. The antenna was not included. Instead, the package included a note stating that I did not need the antenna. Upon completion of the installation, the radio could not receive the satellite signal. After some back and forth, on 11/14/2024, I received an antenna Infotainment.com which resolved the satellite signal issue. The second issue is that the radio would not recall any preset stations. Initially, I was told by Taylor that he would send a tablet and schedule time to walk me through programming the radio. (He never sent the tablet.) When I spoke to Taylor again, he said that their Ford technician could not duplicate the problem, and they have never seen this issue. I subsequently spoke to Daniela, to see if the company would either send the tablet to program the ACM or exchange the ACM. She refused both options. Daniela stated that they rented two different vehicles and duplicated the problem, have not been able to resolve the problem, and that they will no longer work to resolve the problem. She stated that three other customers have the same issue. Daniela stated that Infotainment.com would remove the satellite radio package from their website because of this issue. As of the writing of this review the package is still offered for sale on their website. Daniela offered $50 credit to keep the unit, or a full refund. I subsequently talked to Taylor again to ask him if he would send the tablet for programming, or if we could exchange the ACM. He told me that Infotainment.com was not able to duplicate my problem, and that they have tried many troubleshooting activities with me to address this concern. They had not tried any troubleshooting with me. I first asked Taylor which statement was truthful and accurate, his or Daniela’s. Were they able to duplicate the problem, or not? I asked him to tell me what troubleshooting efforts had we tried, and when he could not answer my questions, he simply told me to contact Ford and he hung up the phone. I would not recommend buying form Infotainment.com. Although their prices seem excessive, I was willing to pay the price, if they could deliver as promised. Infotainment.com delivered horrible customer service, lack of accountability, and dishonesty.

Ordered a radio to replace the one in my 2020 charger. The radio was supposed to be new and was not even boxed just wrapped in bubble wrap. Secondly I was told they world but back the radio I was replacing when I attempted this I was told they were not looking for that model. They lie and over charge for used crap. SCAM DO NOT BUY

Horrible experience. I purchased a repair service to fix my touchscreen from my 2019 Ram. I sent them my unit, paying for the shipping myself. I received an email stating that they received my unit and are waiting for a technician to service it. A week later I received an email stating that my unit was REPAIRED and prepared for shipment. I received the unit 3 days later and immediately installed it in my truck. It worked for about 4 days and then stopped. I contacted infotainment and they told me that their technician couldn’t duplicate the problem and therefore couldn’t repair it, even though I got an email stating that the repair was completed. They said they would refund my money minus a $69.99 diagnostic fee. If, in fact, it was unrepairable, why didn’t they refund my money immediately instead of waiting until I called them? Now I’m out $25 for shipping and $69.99 for a fake diagnostic and I still have a broken unit. Daniela was extremely difficult to work with and eventually hung up on me. These guys are super shady. The repair service is a big scam. STAY AWAY!!!!

Horrible experience. UPS lost my package. Infotainment knew they lost my package. They slow played the claims process with UPS. UPS approve the claim, but Infotainment refuses to refund me or send me the product that I ordered, knowing that this was a gift. UPS takes 10-15 days to issue the refund back to the shipper, Infotainment knows they are getting their money back for the product, but infotainment will not issue me a refund nor product unless they have the physical check in hand, although they have info that UPS is giving the return. Been married for over 25 years, wanted to improve something for my wife's car for something special for valentines. Infotainment spoiled it. Daniela hung up in my face. Disrespectful poor customer service. Really upset about this company. Reported it to pay pal as well. Horrible experience.

I ordered one of their systems, and the system install went well, but the system was defective with no sound. I tried calling for support, but none was available. I requested an RMA and refund, and that took almost a week. I still do not have the refund, and they have had the unit back for almost a week. I would not recommend them to anyone, ever. It is one of the worst retail experiences of my life. A big waste of time and money. DO NOT BUY FROM INFOTAINMENT.COM

I have ordered 3 radios in as many years from this company. They don't last. The quality is horrible. On my last order, they sent the wrong radio twice, and lost my return in their system for about a month. When they finally sent the correct radio, it didn't work. Stay away. Take your business elsewhere.

Fake 5 star reviews, Liars and scammers. I ordered parts for my Dodge Viper after I confirmed they were in stock with an employee on the chat line. After 3 days, they had not shipped them. I called to ask about local pickup as I am only 80 miles away from them. They told me they would double check they had not been shipped and call me back soon. They never did. The next day I called before driving there and they sent me a tracking number. Here we are, 7 days later and the tracking number still shows awaiting pickup. They say USPS tracking isn't working and claim USPS has the package and maybe it has just took them 7 days to go the 80 miles. Now they are completely unresponsive, forcing me to do a charge back. Make sure you put any purchase with them through a credit card so you can do a charge back when they lie to you.

The navigation radio they sold me has maps from 2008 and cannot be updated. It was a very difficult job to install, and their answer is for me to rip it all out and send it back. They should tell customers up front that they are selling old out dated equipment that cannot be upgraded. I asked for a partial refund and they ghosted me. Do not do business with this company.