Peter
Poor transfers
I bought two glasses with, I had assumed, embossed or engraved images of a kraken on one glass, a deep sea fish on the other. They were in fact transfers, not actually a part of the glasses themselves. The transfer on the fish one wasn't applied evenly. I complained. To return the glasses meant postage overseas at my expense (I hadn't realised the company was based overseas -- silly me). I got a partial refund.
Response from InformtoageOct 19, 2026
Dear Peter, Thank you for taking the time to share your shopping experience with us. We sincerely apologize for the problems you encountered with your order and fully understand your disappointment. To help us resolve this issue quickly and accurately, please contact us at: Email: [email protected] Please provide: - Your order number - The name and email address used when placing the order Once we receive this information, we will check your order details and get back to you with a solution as soon as possible. Once again, we apologize for any inconvenience caused, and thank you for your patience and understanding. Best regards, Customer Service Team