Six weeks ago you took my money still not received the item no tracking available sent several emails you said you sent a replacement and guess what still not received that disgusting company should not be allowed to con people
Response from InformtoageOct 19, 2026
Dear Lorraine Clements,
Thank you for taking the time to share your shopping experience with us. We sincerely apologize for the problems you encountered with your order and fully understand your disappointment.
To help us resolve this issue quickly and accurately, please contact us at:
Email: [email protected]
Please provide:
- Your order number
- The name and email address used when placing the order
Once we receive this information, we will check your order details and get back to you with a solution as soon as possible.
Once again, we apologize for any inconvenience caused, and thank you for your patience and understanding.
Best regards,
Customer Service Team
DC
Denise C.
Scammers
Received my item which they overcharged me for initially , then when it arrived after ages and ages, it was broken. I paid £18;for the item and when it came was not as described and they had the audacity to offer me £5 refund. I asked to send it back and be refunded which is my consumer right by law. DO NOT USE THIS COMPANY BUNCH OF SWINDLERS.
Response from InformtoageOct 19, 2026
Dear Denise Cox,
Thank you for taking the time to share your shopping experience with us. We sincerely apologize for the problems you encountered with your order and fully understand your disappointment.
To help us resolve this issue quickly and accurately, please contact us at:
Email: [email protected]
Please provide:
- Your order number
- The name and email address used when placing the order
Once we receive this information, we will check your order details and get back to you with a solution as soon as possible.
Once again, we apologize for any inconvenience caused, and thank you for your patience and understanding.
Best regards,
Customer Service Team
GA
Gary A.
I’m dissatisfied with my experience…
I’m dissatisfied with my experience with this company. In August I ordered what I thought was a beautiful SET of 3D champagne glasses as a Christmas gift ; instead after waiting for over a month I received a SINGLE wine glass , not 3D at all. After several complaints and emails to customer services asking for the correct item to be sent and I would return the single glass , I had no option to accept £4 compensation ( I paid out approx £15 and delivery fees ) as all my queries were not answered fully and they didn’t explain why they could not just send what I had ordered instead. Initially I was offered £2 compensation !
I shall never buy from this company again , please beware; I will always give credit and praise for a good service but this was totally unsatisfactory !
Response from InformtoageOct 19, 2026
Dear Gary Auburn,
Thank you for taking the time to share your shopping experience with us. We sincerely apologize for the problems you encountered with your order and fully understand your disappointment.
To help us resolve this issue quickly and accurately, please contact us at:
Email: [email protected]
Please provide:
- Your order number
- The name and email address used when placing the order
Once we receive this information, we will check your order details and get back to you with a solution as soon as possible.
Once again, we apologize for any inconvenience caused, and thank you for your patience and understanding.
Best regards,
Customer Service Team
LJ
lynn J.
Don't buy it's a scam
This is nothing like the advert you have it's cheap crap for what you have charged . It's cut out plastic figures with stick on pictures of horses . Nothing like the ad I would tell everyone to mot buy this it's just pure crap to expensive for what it is
Response from InformtoageSep 29, 2026
Dear lynn jobes,
Thank you for taking the time to share your shopping experience with us. We sincerely apologize for the problems you encountered with your order and fully understand your disappointment.
To help us resolve this issue quickly and accurately, please contact us at:
Email: [email protected]
Please provide:
- Your order number
- The name and email address used when placing the order
Once we receive this information, we will check your order details and get back to you with a solution as soon as possible.
Once again, we apologize for any inconvenience caused, and thank you for your patience and understanding.
Best regards,
Customer Service Team
KA
karen
Would give a zero but it wont let me…
Would give a zero but it wont let me .It was a lady incense burner that i ordered . When received the box was ripped and the polystyrene inside was torn in half . I purposely ordered a white one and when it came it was pink . Have been in touch via e mail and they have offered me £2 as compensation . What an insult , it cost me more than that in postage . Never again .
Response from InformtoageSep 29, 2026
Dear karen,
Thank you for taking the time to share your shopping experience with us. We sincerely apologize for the problems you encountered with your order and fully understand your disappointment.
To help us resolve this issue quickly and accurately, please contact us at:
Email: [email protected]
Please provide:
- Your order number
- The name and email address used when placing the order
Once we receive this information, we will check your order details and get back to you with a solution as soon as possible.
Once again, we apologize for any inconvenience caused, and thank you for your patience and understanding.
Best regards,
Customer Service Team
MS
Mrs S.
Products arrived damaged and of very…
Products arrived damaged and of very poor quality, products not as advertised at all would never buy from again .
Response from InformtoageSep 28, 2026
Dear Mrs Sheppard,
Thank you for taking the time to share your shopping experience with us. We sincerely apologize for the problems you encountered with your order and fully understand your disappointment.
To help us resolve this issue quickly and accurately, please contact us at:
Email: [email protected]
Please provide:
- Your order number
- The name and email address used when placing the order
Once we receive this information, we will check your order details and get back to you with a solution as soon as possible.
Once again, we apologize for any inconvenience caused, and thank you for your patience and understanding.
Best regards,
Customer Service Team
JA
Jackie A.
I have complained 3 times and no…
I have complained 3 times and no resolution whatsoever
Response from InformtoageSep 22, 2026
Dear Jackie Acres,
Thank you for taking the time to share your shopping experience with us. We sincerely apologize for the problems you encountered with your order and fully understand your disappointment.
To help us resolve this issue quickly and accurately, please contact us at:
Email: [email protected]
Please provide:
- Your order number
- The name and email address used when placing the order
Once we receive this information, we will check your order details and get back to you with a solution as soon as possible.
Once again, we apologize for any inconvenience caused, and thank you for your patience and understanding.
Best regards,
Customer Service Team
DM
Dawn M.
AVOID AVOID AVOID
Avoid buying from this website, it is an international website and there's nothing to indicate this when ordering, it wasn't until I received the tracking number for it I realised it was coming from America. I then contacted customer support to ask if it would arrive in time as it was a gift for my sons birthday, I didn't get a direct answer and was sent a different tracking number which showed the Item was in China. (suspicions started, then found all the reviews)
Now to the order :-
I ordered the Kraken Pirate Glass Collection 3 Piece Legendary Ocean Treasure set in presentation box, after discount it was £33.12 with free shipping, when I received my banking I had been charged £43.06, I contacted the company and they refunded the difference.
After 3 weeks the glasses arrived, not in a presentation box but in crushed flimsy boxes taped together.
Upon opening I had received 3 of the cheapest manufactured glasses with a sticker on each, all faulty. These resembled nothing like the images or description on the website.
After contacting customer services with images of the faulty stickers attached to each glass and to request a full refund and pre-paid postage to return them I received the first reply, "please accept 4GBP for the inconvenience", I told them it was an insult to offer compensation of £4 and I would like my money back, another email was sent offering 7GBP and that was being fair as their T&C state no refunds. I told them I was going to Trading Standards and sent them everything I was going to submit (screen shots of the faulty glasses along with their images and description on the website) They have since sent a final offer of 10GBP and they think that is very generous.
I will be sending all my evidence to trading standards. Luckily I screen shot everything from their website before they withdrew the items from sale and I'm also taking it up with my credit card company as being fraudulent.
Please don't buy from this company.
Response from InformtoageSep 22, 2026
Dear Dawn Macleod,
Thank you for taking the time to share your shopping experience with us. We sincerely apologize for the problems you encountered with your order and fully understand your disappointment.
To help us resolve this issue quickly and accurately, please contact us at:
Email: [email protected]
Please provide:
- Your order number
- The name and email address used when placing the order
Once we receive this information, we will check your order details and get back to you with a solution as soon as possible.
Once again, we apologize for any inconvenience caused, and thank you for your patience and understanding.
Best regards,
Customer Service Team
