Infinity Massage ChairsReviews of infinitymassagechairs.com

We received our Riage-X3 chair yesterday which was 2 weeks ahead of schedule (already impressed). It arrived in excellent condition, the movers took wonderful care of it between the unboxing and the installation of it and didn't leave until it was exactly where we wanted it and everything was properly tested first. We definitely got our money's worth with the White Glove delivery service. My wife has already used it a few times in the last 24 hours and I had the luxury of enjoying a couple back-to-back programs last night before bed. The Bluetooth feature is amazing as the speakers are properly tuned so the music isn't blasting in your ears, so I simply connected my phone to the chair, found a serenity spa channel on YouTube and relaxed in the pitch black. I foresee that being a nightly ritual to ease myself from the stresses of the day. Thanks again! Heavily recommend this product and company overall...they have been extremely pleasant to work with and are available whenever we have called from initial purchase to delivery.

I have purchased Altera Massage Chair about a year ago. I had one before by Panasonic, but this one is a true massage chair. I and my wife use it every day. But I impressed most by customer service - I had a couple of minor problems and I got replies the same day from the Customer Experience Representative and from an Engineer if needed. All problems were fixed fast and efficiently. So anyone who consideres buying a massage chair this is the company to get it from.

I have had three chairs now over the last 15 years with the Infinity Evolution Chair being my third and latest massage chair. This chair is the closest i have felt to an actual massage therapist. It has many built in programs that accomplish practically every massage need. I had one function question and called customer service. I spoke to a Suzan in customer service and she immediately transferred me to Tech support who immediately answered. Customer service is 5 STARS. I highly recommend this product. It was worth the price.

1st Update, About 3 hrs after posting my review I recieved a phone call from Susan from Infinity,(I Hadn't contacted them yet she saw my review & called me) I explained to her what happened & after sending some pictures to them a new chair & Pad was on the way 2 days later. The delivery company & my schedules didn't allow delivery of new & removal of old chair until Dec 3, Used last night for first time & so far so good no hole burn thru new one. I will also add, For about the last yr & a half I've had a constant pain in both my legs in the calf area which I've been taking medication for daily,After using the chair for about 4 days that pain is gone, Theres still some tightness but getting better with stretches But I've been able to stop taking the medication so I'm glad to say NO MORE PILLS!!!!! So as far as costumer service goes I'm going to increase to 5 stars After testing out the Infinity Genesis SE at Costco for about 90 min we decided to make the investment so put the money down Sept 16 2018 & Was told there was a 5 to 7 week back order,Chair was delivered within 2 weeks,, GREAT!!!!.First thing I noticed is this chair seems to be assembled a little differently than the one tested, I don't remember at all the floor model having the main frame of the chair designed so that your elbows are driven into a very hard surface when the airbags for you arms inflate caused real pain which caused bruising on my elbows. So now when I feel the arm bags inflate I have to be aware & move my arms forward every time. 2nd, Wakeup Sat Nov 3 2018 to a chilly morning got into the chair turned on the heat function set which massage I wanted & put a light blanket over me I started to relax as best I could {Having to remember my arms) about 15 minutes later I'm saying to myself "Damn this thing is getting hot" get out of the chair lift up the cushion & theres a hole burnt thru the upholstery & the heating element is exposed & the cushion is smoldering .So after killing power & putting out the fire I'm trying to decide if I want to make a 200 mile round trip to another Costco to investigate the arm problem & If we decide to keep the chair the wife & I have agreed the only way is a whole new chair, At this writing to be honest I have not yet contacted their customer service.

We have had our massage chair for five years now, and have loved it. However after daily use, the cover had become torn. We contacted the company and bought a replacement. (The back cover that the rollers roll up against) Our chair looked great with the new cover, however, it only lasted 3 months! We contacted the company, and they said sorry, we will see if we can get you a discount on a new one. REALLY? Something that you spend $162 on is only going to last a couple of months. No mention at all of a replacement. I expected more from the company. Update 7/24- Heard back from Susan in Customer Service. She is sending us a replacement cover. Thank you for taking care of this, and doing the right thing, much appreciated. Our chair quit working a little over a month ago, and my husband who is an electronic technician, called the company to tell them what our symptoms were with the chair. Their “techs” had no idea, and their advice was to start with the cheapest electronic piece, and replace it, and if that doesn’t work, move on to the next piece. They don’t have any kind of manual, and to troubleshoot your broken chair, you just have to guess. Well after $200 in parts, our chair still doesn’t work. Not impressed! Now we have a non working chair sitting in our den, and a hole in our bank account. Update 8/31/2018. After telling hubby that they can’t provide us with a schematic for proprietary reasons, hubby field dressed the chair, and found a severed wire. He was able to fix the wire, and the chair worked as normal again. If we had had the schematic, we would not have been forced to buy unnecessary parts. Infinity did allow us to return some parts, and get a partial refund. I am giving them 4 stars because they did “try” to help, but they are really lacking in the technical department.

The only thing I would add to it is the same technology it applies to the feet ton hands and arms. Otherwise n, i love it

Absolutely love my chair!! Great for my arthritis and headaches.... plus my family loves for leisure, or relief of the day and common aches and pains. We love it!! I am in my chair daily!!! Thank you Infinity Massage Chair! Suzanne Thomas Female 50y Fishers, IN

Extremely dissatisfied. Purchased a chair, no-one told us they don't accept returns. Used the chair 3 times, did not like it. Was going to exchange for a better and more expensive one, but they told us no returns! Going to court. We have not received a copy of the order, no details whatsoever. Now we are stuck with a huge chair that we don't like and paid $5300 for it. Will NEVER buy from them again and will NEVER recommend anyone to buy from Infinity. Our friends and family wanted to try the chair and to buy for their homes, well now I am telling everyone NOT TO.