Infinity Massage ChairsReviews of infinitymassagechairs.com

Bought the chair through Costco thinking it was high quality product and good customer service, but did not have either. Chair came delivered with “white glove” delivery and assembly, but we found cracks, dents, and missing screws from assembly. We went to use the chair and the rollers were locked in the top and bottom locations and wouldn’t move as designed. Talking with infinity, we have to wait over 2 weeks for a tech to come out, but that still didn’t fix the scratches or dents. They offered to replace it but only answer we got was we have to wait 4 weeks for it to get delivered and then another 2 weeks after for there tech to come out. It was beat around the bush for hours with them and no real answers. 10k machine should not come with issues on day 1 and maybe should be a priority by the company. Would not recommend buying infinity massage chair. So after hours wasted on the phone with infinity, we gave them a chance to replace the chair and have a “certified” tech come out and make sure it was all working properly and assembled correctly. The shipping company took the broken chair, put in a new chair and assembled it(even tho a certified tech was suppose to). Found out later that they didn’t even assembly some of the screws and panels are loose. A few hours later their apparent “certified”tech showed up. It was two teenagers in a truck and wagon full of junk. They said they took a job off some internet site to assemble the massage chair. I asked if they knew anything else about the chair and they had no idea. Makes me wonder how warranty work will be and taking with infinity, they reply that it was their technician. We also feel the 2nd chair is not working properly, but now we are afraid who they will send out off the street to attempt to fix it. This is absolutely disgraceful from a company that says they pride themselves on quality and customer service.

INFINITY CHAIR PROBLEMS 1. Right side balloon cushion inoperative. 2. Custom controls to adjust intensity & location of back massage rollers do not work. 3. Body scan to determine shoulder height is quite painful and not working. Buttons to adjust shoulder height are inoperative and only beep. 4. Display screen shuts off before massage is complete. 5. Rollers do not move smoothly up and down back, but get stuck at mid-back and push spine painfully. Adjustment controls and 4D control do not work. 6. Hand rollers are painful, and again, moderation controls do not work. 7. I sent in a service request but Infinity was very slow to respond. They told me they were sending me parts and that a technician would follow-up to do repairs, but so far, nothing. 8. We are extremely dissatisfied with our purchase of this elegant-looking $10,000 massage chair which gives a terrible massage. Salesman assured us Infinity had a great service network and expert technicians. So far we have seen none of it.

Chair was delivered and setup but did not work. After 2 weeks repair tech showed up replaced placed parts, checked wiring and still could not get the chair to work. Want chair returned and money refunded, still waiting to hear back from Infinity.

The worst service ever especially the manager Kenzo He promised me to deliver the chair in one week which I paid full for it and now 9 weeks and still hasn't received it

Poor service, sleazy salespeople. It’s an overpriced chair that you can get elsewhere for half the price and better service. Save your money buy elsewhere and don’t fall for their “$4000 off” Costco deal / it’s actually “$4000 more for the same thing you can get elsewhere”

This company requires you to do positive posts to get bonus. Once you do the positive review the company is no longer interested. It is for this reason i would say make your purchase else where with better after delivery service

I bought a massaging chair from springfield furniture. The remote is now broken. I ordered a replacement from infinity. It came, but not comparable that told to me. Then they sent me an adapter. Still not operating the unit. I called and reported the issue. Some said they will look deeper the find a solution. No one gets back to me. One month after I called my credit card and charged back mt $150. Then someone gets back to me and asked me to send the remote back at my expense. Which should be the company expense. Not a good customer service ever.👎

I tried to get replacement parts for a vended Infinity massage chair. First of all, their shipping time is extremely slow. It took several days before they shipped my order. And it was only a partial shipment because they were missing some headrest covers. But the most significant issue is they don't even know what's inside their own machines! I ordered a set of calf air bags. They shipped me 4. However, there are 8 air bags in total (4 per calf). In addition, they sent me 2 identical left lower air bags but they are supposed to be different shapes. So basically, they only sent me 3 air bags (2 upper right calves and 1 lower left calf). I sent technical support a picture of what they sent, and they responded uncertainly and asked if I can take a picture of the disassembled calf air bags. LOL - the manufacturer doesn't even know what's inside their own chair! A terrible experience with this company overall. They still have not responded to me, and I have not received the correct air bags and it's been 6 days since I notified them. It appears they do not care about customer service and trying to respond in a timely fashion to resolve the issue.