Infinity Massage ChairsReviews of infinitymassagechairs.com

My mom uses the Infinity Pro Massage gun religiously as it is the only device that will help soothe her nerve pain and arthritis. Because she works the massage gun so much, we sometimes order back-up batteries and unit heads. Heidi Connors from the customer service team has truly gone above and beyond with ensuring we get what we need. She is the definition of going the extra mile and follows through with her promises/follow-ups. Not only is she kind, competent, and patient, but she is reliable, prompt, and the epitome of first class customer service. We are eternally grateful for Heidi's help in ordering what we need and she is the main reason we keep coming back to Infinity. It is very rare to get customer service this genuine and reliable. She is awesome and deserves all the kudos!!!!

It was a fabulous smooth delivery and I love my massage chair Manuk and team mate did an excellent job setting everything up. Very efficient and professional and they were so kind to respond to a my questions. I also want to thank Crystal for her prompt response to my ask. Awesome customer service Infinity

I purchased my Kyota Joubu M880 4D massage chair through COSTCO and the delivery guys provided outstanding service. I noticed within 3 days that the sounds and the bluetooth did not work. I contacted Kyota Support helpline (Infinity) and William had a blue tooth board sent to the house. William said if the chair cannot be fixed they would send me a new one. I got an email from the repair company and Technician Brandon installed the new WIFI chip card flawlessly. The sound is amazing. Kudo's to the Delivery Guys, William, Brandon, and Jen who followed up on the repair. Great customer service! Very satisified customer and I love my chair...it's amazing! Thank you Infinity!

I've owned my Infinity Palisade massage chair since 2021, and it has been one of the best investments I've made for managing chronic pain. It gets used multiple times every single day, and it continues to perform exceptionally well. Over the years, I've only experienced two minor issues, and both were handled quickly and professionally by Infinity's outstanding customer service team. Their responsiveness and commitment to taking care of their customers have been truly impressive. Because of the quality of both the chair and the customer support, I've recommended Infinity to friends and family for years without hesitation. It's rare to find a company that stands behind its products the way Infinity does. When the time finally comes to replace my Palisade, I won't be looking anywhere else—I'll definitely be purchasing another Infinity massage chair. I highly recommend both the company and their products.

The parts were sent quickly and the service tech installed them. My chair was working again. Only 5 hours (10 sessions) of use and again my chair is malfunctioning with the exact same issues. this was my second service call in 2026. I am glad it's under warranty. UPDATE: The company offered me a new chair with an upgrade to the latest model. The new chair is lovely and I am happy with the resolution.

Quick response and courteous representative.

Purchased a Kyota massage chair through Costco. Unfortunately the footrest assembly started having trouble almost immediately. Called the help line and spoke with Ben. He got a part to us in 4 days and the tech, Lewis, was able to come the day after the part arrived. Unfortunately Lewis diagnosed an additional problem and the entire footrest assemble had to be replaced. Ben and the tech sorted out the details and it showed up 6 days later. Once again Lewis was there the next day, replaced the assembly and the chair is now amazing! The problems appeared to be in the control boards for the chair and footrest (2 bad boards!), so perhaps Infinity has an issue with their supplier. That said, they absolutely stood behind their product and responded to and resolved the issue quickly. I would absolutely do business with Infinity Massage Chairs again. Hats off to Ben and Lewis!

I love my chair! It has been great to have and helps relaxes me. It did take longer than expected to get my chair which was disappointing but Crystal from customer support was great at following up and keeping my up to date on what was going on without me having to ask for updates. Great customer service!