Infinity Massage ChairsReviews of infinitymassagechairs.com

I'd like to want to take a moment to acknowledge the outstanding support provided by Isaiah Westmoreland in resolving a complex issue I was facing with my chair purchase from Costco.com. After three years of use, the chair began making noise, and Isaiah was incredibly patient in listening to my concerns. He guided me step by step through the diagnosis process and promptly delivered a clear and effective solution. His professionalism and thoroughness exceeded my expectations. As others have noted in reviews, finding excellent customer service representatives like Isaiah is rare these days. The assistance I received not only resolved the issue but also left me confident in the support and expertise Isaiah and his team provide.

I finally purchased the Infinity Dynasty chair I had been looking at and finally tried it. What a fantastic chair! After comparing all the others, it is the best on the market. I was thrilled to have it coming my way! To my chagrin, I then realized the space it was going into: the door was not removable, taking away the minimum amount of space needed to get into that room. I contacted customer service to discuss it. Debbie, Heidi, and Crystal were very helpful to me. Then, they contacted their tech guys to discuss this further. We took photos of the door and room, and they determined it would not fit without getting damaged. We canceled the order and refunded my money with no other questions. The level of customer service was unbelievable. These folks run a company that not only delivers a great product but also backs it up with impeccable customer service. They care about the customer experience and back up their products. These are the kinds of companies with which we should do business in this age of sub-par customer service.

I didn’t expect a pleasant resolution to my issue, as good customer service is hard to come by these days. I had a problem with a massage chair I purchased in 2023 that had become unusable. Since I bought it through a dealer of Infinity Massage Chairs, I was concerned about how difficult it might be to get it back in working condition. Initially, one customer service representative assisted me and made some progress, but I hit a roadblock due to a lack of information on my end. When I called back, I was immediately connected with another representative who seamlessly picked up where we left off. In just a matter of minutes, they resolved the issue. To my surprise, the accommodations they provided went above and beyond what they were contractually obligated to do, simply to ensure I was a happy customer. They even followed up with me to confirm I fully understood what was being done, eliminating any chance of miscommunication. The entire experience was far easier than I expected, and I am incredibly pleased with how they handled everything. Infinity Massage Chairs has truly earned my trust and appreciation.

I’ve had my evolve chair since 2019. After daily use(3-5 30min programs a day) for 5 years, one of the motors failed. I reached out to the customer service team and within a week Anthony had sent me the components his troubleshooting guide recommended based on what was happening to my chair(it wouldn’t complete body scan). After a little trouble shooting and instructions provided by Anthony, I was able to replace the motor on my own and the machine works just as it did the first day I purchased it. I bought this chair at Costco, and every employee from infinity that I’ve met, from the day I first tried the chair out to Anthony this past week, have been nothing short of amazing. Another point I want to highlight is the versatility the company provides. I’m sure they have specialists I could have paid to get the chair up and running. The fact that they also provide the service to allow the customer to fix their own chair is phenomenal. Every time friends come over I show them the chair and sing infinity praises. This recent experience is another tale to recount to them. If you’re on the fence about this chair, let this review be the sign you need to know that the chair will indeed pay for itself.

The sales rep was outstanding

Steven is the reason I bought the first and second massage chairs from him. He is well mannered. He is not a pushy sale person. He explains his product very well. Very good person overall.

Thanks for quickly helping

We had an issue with our chair when it got delivered. Our customer experience rep., Heidi Connors stayed in contact with us through the entire repair process and went above and beyond to help us out. If I ever have any other issues, I know who to get ahold of. Thank you Heidi.