Infinity Massage ChairsReviews of infinitymassagechairs.com

Purchased the Kyota Yugana M784D Massage Chair from Costco online in December 2024. Disappointment #1 was with the delivery. They showed up late at night hours past their timeframe requiring us to cancel our evening plans. They did not unboxed it and the box had damage to the side. Fortunately the damage did not impact the chair as it was well packaged with foam inserts and thin plywood. The chair worked great and I found it to be quite impressive. Disappointment #2 was after only two uses the back roller unit quit working. Normally I would take the item back to Costco but due to the size and weight I chose to let the manufacturer attempt to repair it. Costco helped to coordinate contact with Infinity and they troubleshot the problem over the phone. They sent out the parts to my home and then once the parts arrived had a tech come out to make repairs. Disappointment #3 was the parts they sent out were used and defective. The gears were stripped and it was not professionally packaged. The PC boards were not in static bags and the tech was unable to repair the chair after spending over an hour tearing it all apart. They were also supposed to send out a new handheld controller which had a scratch on the display but it did not arrive. BTW this particular chair controller is not a touch pad and the keyboard does not light up so it is difficult to operate in low light conditions. Success! The tech ordered a complete back roller unit replacement and a controller. They arrived in about one week and two days later the tech came and installed it. This fixed the problem. After reading all the reviews on Infinity Massage Chairs and my own experience I can not recommend their products. I gave them a 3 Star rating for their efforts to make repairs but I feel the company has a long way to go to be a 5 Star company. If you’re considering buying a massage chair I recommend you do some research and actually test them out to be sure you like the feel and features. Definitely look at the reviews as these chairs aren’t cheap and it appears there are a lot more complaints than a typical product may incur.

Great people. Wonderful experience.

Fantastic salesperson, skipped class to get a massage at Costco best massage of my life, haven’t felt this limber and agile in months. Wonderful product and even better salesperson id recommend looking into their products even if you don’t think you need anything you definitely do.

The salesman, his name is Kicker, is an awesome salesman. He gave my buddy and I a great demonstration of the chairs, made me feel like I was 8 years old again. Awesome product, amazing customer service, I’d recommend dealing with this company over any other because of the salesman. He was an awesome guy, he was in the Kalispell CostCo on January 31st, 2025. Great guy, 10/10 product

Just had the second delivery attempt on the top of the line Infinity massage chair and found it to be damaged in a different way from the first delivery. First one had arms all scratched up, and second one was obviously dropped to bend the steel hinge fitting. Spent $8K but they package it in a $10 cardboard box that can't handle any abuse at all. So sad...just cancelled the order after waiting since SEPTEMBER!...4 FULL MONTHS that they have had my money. Good luck getting a working product...I can't attest to their function or durability, as we never had one fully setup...just never made it that far.

The chairs are amazing and the sales guys are very nice and most importantly they are NOT pressure sales people but instead answer questions and show you how the chair works.

sales rep at the show

My husband and I demo’d the massage chair Imperial with Syner-D at Costco. I couldn’t believe how relaxing it was, but my husband literally stood up and said his back Didn’t hurt. He hasn’t said that it 10 years. The discomfort started to return about an hour later but we believe with more consistent use of this chair he can sustain pain free longer and longer. This chair truly gives a customizable full body massage-even has voice control! Carlos Preciado, the Infinity rep spent in total close to 2 hours with us, giving us an experience with all of the different features of the chair, taking extra time to address my husbands issues. We wanted to take time to look at other high end massage chairs before committing and we did not make it back to this Costco before the chairs and our salesman were gone. After some digging I found another Costco that had the chairs back in 2 weeks. I visited new location to order the chair. The salesman at this location was Phillip Shea. He was also wonderful! He was thorough in going over all of the details with me. He also assured me that he would make sure that Carlos got credit for this sale! So generous of Phillip! The chair is beyond outstanding. And the fine young men that represent this company are well trained and professional!