Infinity Massage ChairsReviews of infinitymassagechairs.com

My wife and I bought our Evo Max 4D in 2022. We absolutely love it. The numerous settings and modes are great although the many adjystments possible can be difficult to figure out . Really helps us relax. We almost invariably fall asleep during our massages. Customer service is fantastic. We have had to contact tech support a couple of times by phone. The tech I worked with helped me pin down and diagnose an intermittent squeaky sound. They shipped parts to deal with the issue to my house before having a tech come out to do the repair. The second time they sent a tech to my house because the intensity on some of the modes got turned way up. Ultimately it turned out some of the settings on the chair had been changed probably by my toddler grandson who likes to play with the remote! The tech showed me how to correct the various settings and my chair works like a charm again. This is one of my most expensive purchases but both my wife and I feel it has been worth every penny

This is our second Infinity chair and we just love it! My husband and I use our chair every night and are very satisfied with the quality of this product! Crystal with customer service at Infinity is amazing and helped us stay on top of everything for our order, even helping expedite delivery when she could! Ashley in sales was also amazing during the road show at Costco! Even the delivery team who assembled our chair was great! Infinity has a smooth process and great customer service! We absolutely recommend the Infinity brand when it comes to massage chairs! Thank you for making everything easy!

From the very first call to Infinity customer/tech services, Benjamin Delaney was extremely responsive and helpful. Within a few days we were contacted by the repair service JEZ Enterprises to make a service appointment, and FedEx delivered parts to our house. The repairman (Ron) was very friendly, and checked everything carefully. We were very happy with the entire process.

Great customer service!! Technician was very knowledgeable and efficient and had all the parts needed!!

Bought the chair through Costco thinking it was high quality product and good customer service, but did not have either. Chair came delivered with “white glove” delivery and assembly, but we found cracks, dents, and missing screws from assembly. We went to use the chair and the rollers were locked in the top and bottom locations and wouldn’t move as designed. Talking with infinity, we have to wait over 2 weeks for a tech to come out, but that still didn’t fix the scratches or dents. They offered to replace it but only answer we got was we have to wait 4 weeks for it to get delivered and then another 2 weeks after for there tech to come out. It was beat around the bush for hours with them and no real answers. 10k machine should not come with issues on day 1 and maybe should be a priority by the company. Would not recommend buying infinity massage chair. So after hours wasted on the phone with infinity, we gave them a chance to replace the chair and have a “certified” tech come out and make sure it was all working properly and assembled correctly. The shipping company took the broken chair, put in a new chair and assembled it(even tho a certified tech was suppose to). Found out later that they didn’t even assembly some of the screws and panels are loose. A few hours later their apparent “certified”tech showed up. It was two teenagers in a truck and wagon full of junk. They said they took a job off some internet site to assemble the massage chair. I asked if they knew anything else about the chair and they had no idea. Makes me wonder how warranty work will be and taking with infinity, they reply that it was their technician. We also feel the 2nd chair is not working properly, but now we are afraid who they will send out off the street to attempt to fix it. This is absolutely disgraceful from a company that says they pride themselves on quality and customer service.

We struggled a little with transportation to Alaska. But after I took possession, The customer service has been outstanding. They have been extremely prompt with great follow through. Top notch chair and top notch service. I am very happy with my purchase. The Infinity employees are very professional and caring. I could not be more satisfied. Great Job!

I called in for tech support regarding our M980 massage chair and had an excellent experience with both Daniel Horgan and William McLellan. They were incredibly helpful, patient, and kind throughout the entire process. They went above and beyond to understand my concerns and work toward finding a solution. Even though we were frustrated by the situation, Dan and William immediately put us at ease with their professionalism, patience, and willingness to help. It’s honestly one of the best customer service experiences we’ve had in a long time. Their dedication and genuine care made a difficult situation so much easier. Thank you so much for all your help, Dan and William! We truly appreciate you both. Excellent customer service! ⭐⭐⭐⭐⭐

We love our Infinity Massage Chair!!! And so do our neighbors or any friend that stops by… they want a turn too! The only problem with it is that we waited too long to get it! I wish I had invested in one years ago as it is worth its weight in gold (and it is pretty heavy!). We have required service (our fault, not the chair’s) and we were extremely happy with the customer service. Prompt response, honored the warranty and did a great job with the repair. HIGHLY recommend the Infinity Massage Chair!!!