A. G.
Punishing return policies!
The order wasn't actually shipped for several days (only label printed). I had to get the car back on the road, so I ordered the parts locally and had them the next day. Once I got the parts from IPD, I immediately requested a return. Now I'm told that parts less than $8.00 cannot be returned (I ordered 5 of them), AND I'll pay a 20% restocking fee on the remainder of the order. Well, no thanks; they can keep my money. I however WILL NEVER BUY FROM THEM AGAIN. Buyer beware my friends!
Response from InfinitiPartsDeal.comJun 3, 2025
We’re sorry to hear about the inconvenience you experienced with the shipping delay and our return policy. We understand how important it is to get your vehicle back on the road quickly, and we regret that our processing time didn’t meet your expectations. Regarding the return policy, we do have specific guidelines for low-cost parts and restocking fees, which are outlined during purchase. We apologize if this was not clear at the time of your order. We appreciate your feedback and will review our policies and communication to better serve customers in the future. Thank you for sharing your experience.
