Infinite MassageReviews of infinitemassage.com

Our massage therapists did a great job. Very skilled and professional. The issue we had is that we were told the company could fulfill certain times that they could not. It wasn't until 3 days after they gave us a promotional email to send out and had appointment scheduling open through their website that we found out 2 5-hr blocks for massages would have to be moved to the next day. When they made the changes on the website, they simply moved the appointments that had been scheduled at those times to the next day. No emails were sent out the people whose appointments were changed to let them know. Needless to say, I dealt with a lot of angry people that day. The event was for nurses at a hospital, which means their availability can change from day to day. I don't mind that the times had to be moved to the next day, but they should not have set up the expectations if they could not deliver.

We booked 4 therapists for our picnic event, one didn't show up at all and we were not informed that that therapist had double booked herself. One of the three remaining therapists was late. Overall they provided good service and communication. We were confused about the lack of communication regarding the therapist that hadn't shown up as I had to call before they informed us.

Better past experiences. One of the therapist did not show up. Infinite Massage provided us with a marginal credit.

Service was okay. I was a little disappointed that the therapists refused to stay a few minutes over. The fire alarm in the building went off, forcing the building to be evacuated. That meant that the employees who were signed up during that time were not able to have their massages. We had to reduce the 10 minute massages to 6-8 minutes massages to accommodate the rest of the list.

The provider talked too much

Crazy day and Slightly Rude One of the therapists was late, throwing off our schedule. There was some form of miscommunication about the schedule for the day, even though the therapists were provided one, so I have an extremely rude voicemail regarding it as well. We had complaints throughout the day because one of the therapists was talking throughout the event, breaking the relaxing and peaceful feel for the attendants.

Great corporate experience. Hoping for improved second visit.

Love the therapist He does an awesome job The scheduling process could use improvement Hard to communicate always what we need first time and get a sign in sheet to send out Usually takes several emails to get a schedule set and we do the same thing wvery 3 months