inDriveReviews of indrive.com

Response from inDriveMay 5, 2026

Dear Customer, Thank you for bringing this frustrating situation to our attention. We understand how disappointing it is when drivers change the price after accepting your offer. This behavior violates our platform rules. To investigate and block such drivers from our platform in Morocco, could you please share the following information? 1. In which Moroccan city did this happen (e.g., Casablanca, Marrakech, Rabat, Tangier)? 2. Do you remember at least one specific ride ID or the driver’s name/license plate where the driver demanded double the price after calling you? 3. Did you cancel those rides inside the app? If yes, our system may have a record of them. With these details, we can take immediate action against the responsible drivers and prevent future users from having the same experience. We look forward to your reply.

Response from inDriveMay 5, 2026

Dear Customer, Thank you for reporting this serious issue. We are deeply sorry to hear about your lost phone, the driver's threatening behavior, and the potential breach of your personal information (POPIA). This is completely unacceptable. To escalate your case to our Safety and Data Protection teams immediately, please provide us with the following: 1. Your ride ID or the phone number linked to your inDrive account. 2. The date and time you originally reported your lost item to our support team. 3. Any screenshots of the threatening text messages you received from the driver (you may blur any sensitive information). 4. The phone number that called you claiming to be from inDrive but was not linked to our official support - this will help us investigate a possible security breach. We take privacy violations very seriously and want to resolve this for you as quickly as possible. Please reply with these details so we can take the necessary action.

Response from inDriveApr 21, 2026

Dear Customer, Thank you for sharing your feedback - we truly understand how challenging it can be when fuel prices are increasing while fares seem to be going down. We’d like to look into this more carefully. Could you please provide a bit more detail about your experience? For example, which city you’re driving in, approximately when you started noticing this change, and whether this affects all orders or only certain ones. Your input is very important to us, and it will help us better understand the situation and work on improvements.

Response from inDriveApr 21, 2026

Dear Customer, We’re really sorry to hear about this situation - we understand how concerning it must be to be charged for a trip that didn’t take place. We’d like to investigate this case as soon as possible. Could you please share more details with us, such as the date and time of the ride, your account phone number or email, and, if possible, a screenshot of the charge? Any additional details about the driver or trip will also be helpful. Once we receive this information, we’ll review the case, check what happened on the driver’s side, and do our best to resolve the issue for you.

Response from inDriveApr 21, 2026

Dear Customer, We’re very sorry to hear about your experience - this is not the level of service we aim to provide. We take situations like this seriously and would like to investigate what happened. Could you please share more details about the trip, such as the date, route, and any information about the driver? If you have screenshots or any proof of the agreed price or communication, that would be very helpful as well. We’ll carefully review your case and take appropriate action to prevent similar situations in the future.