Incredible Reviews | Read Customer Reviews of incrediblephones.com

Incredible Reviews | Read Customer Reviews of incrediblephones.com

Incredible reviews

Showing 16 reviews with 1 star · Clear filters

Jessica F.
Nov 5, 2021
I called on serval Times and left…
I called on serval Times and left messages and not once I heard from anyone
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reed T.
Aug 24, 2021
The microphone didn’t work
The microphone didn’t work
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Robert
Aug 11, 2021
faulty phone and long wait for service
I recently purchased a refurbished iPhone se 2020 from Incredible Phone. I transferred the data from my old phone, but found that the refurbished phone required me to manually install most of my apps. This was a relatively minor problem The major problem with the the phone I purchased from Incredible is that it will not allow incoming phone calls. Incoming calls are immediately sent to voice mail. In addition, the phone will not ring for incoming calls. I have followed all the instructions from Apple to repair these problems, but to no avail. I have tried to contact Incredible Phones using their email format; however, when I try to send my messages I receive an error notice and the message is not allowed to send. I called Incredible; however, their is a notice that it take one or two days for the company to return calls; an extremely long wait when a person needs service for a phone that they use daily. So far, my experience with Incredible Phones has been very substandard.
Response from IncredibleAug 11, 2021
Hi Robert, that is a terrible situation to be in. Let's remedy this. We have free returns and free exchanges. So, if it can't be solved quickly via adjusting your carrier/phone settings we can swap it out. You can always email us directly at [email protected] and we reply within an hour during working hours. I'll review your order number and contact your email address directly to resolve!
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Mary F.
Aug 10, 2021
Horrible
This phone was over $350 & was listed to be in excellent condition. It locks up and constantly drops calls!
Response from IncredibleAug 11, 2021
Hi Mary, phones should never do that, no matter what condition. We can get it replaced quickly and easily by coordinating a free return and exchange with you via email. We sent an email to you and are awaiting reply. Excellent phones have the best appearance compared to Good and Fair phones, however, all three conditions are the same inside and should work like new, backed by our free returns and warranty policy. So let's get it resolved for you!
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Sonja C.
Aug 1, 2021
Canceled my order after a week with no…
Canceled my order after a week with no communication
Response from IncredibleAug 2, 2021
Hi Sonja, we apologize for the issue. We didn't receive a complete shipping address to deliver to. We attempted contacting you via Facebook Messenger, and email. We were unable to reach you via phone/text as messages came back undeliverable. When we received a response via email, the item was unfortunately out of stock.
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CJ
Jul 14, 2021
It’s a rip off and the phones are…
It’s a rip off and the phones are broken, they won’t even come on.
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Norma I.
Jul 13, 2021
QC department is dropping the ball
The iPhoneX that I ordered is supposed to be in "Very Good" condition. When I received it. There're issues here and there. First I had a hard time power on the phone, several times when it's powered on, it won't respond to the keys that I touched, and many times I didn't touch the touchpad, the phone would act on its own. I am not happy with my purchase and requested a full refund or exchange another one, which is really in "Very Good" condition. The QC department is not doing a good job testing the phone out before it was put out for purchase.
Response from IncredibleJul 14, 2021
Hi Norma, thank you for your feedback. None of our phones should have these issues. We always replace or refund for free. We emailed a pre-paid return label to send this phone back so we can quickly resolve it. We run software-based diagnostic tests and technicians physically test each screen, however this screen issue may not have occurred during the test. In these rare cases, our free return/exchange policy is the fastest resolution. Thanks again Norma.
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merissa H.
Jul 10, 2021
I bought a phone and you guys cancelled…
I bought a phone and you guys cancelled my order and refunded my money im looking somewhere else for a phone
Response from IncredibleJul 11, 2021
Hi Merissa, we apologize for this undesirable out of stock scenario. At times, our inventory moves so quickly that we over sell, and we are forced to immediately cancel an order. It's rare and we hate when it happens. We hope you found a good phone for a decent price elsewhere.
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