IncredibleIncredible is an online marketplace that exclusively sells refurbished phones. We work with a small network of highly-rated US sellers that have a track-record of selling quality refurbished devices. Our mission is to deliver a trustworthy, hassle-free buying experience, a wide selection, and great prices.
Incredible (incrediblephones.com) has 308 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Kerry M.
The Iphone 11 had to be returned. My carrier, Sprint/Mobile said they could not connect the phone for whatever reason. I returned the phone and am very happy to report that a full refund was issued. I was very much relived and would not hesitate to order from incrediblephones again.
Keyona A.
Everything was well package and I would definitely getting another phone from them .
Response from IncredibleJul 3, 2021
Thank you Keyona! We see you accidentally gave 1-star. We are happy you would definitely buy from us again! We appreciate your choosing us! :)
Jeffrey M.
Did not receive my item purchased
Response from IncredibleJun 28, 2021
Hi Jeffrey! Typically the best thing to do is to contact us first. That way, we can help track it down with the shipping carrier. A delayed delivery is no fun. We will send you an email to start taking care of this for you today. Hope to chat soon!
Misti W.
Screen was cracked in two places. Very disappointed.
Response from IncredibleJun 6, 2021
Hi Misti, we always offer free returns and exchanges if you're unsatisfied with your order. Let's connect via email to coordinate an exchange! Our phones may have minor scratches. If you see a crack then we'd love to receive it back for inspection and to send an exchange for free!
Tyrone W.
Bad package got stolen now I have to show proof and pay for a police report that cost me money
William W.
Canceled my order
Ty
Rented a Mavic Pro 2 and was notified it was out of stock. Switched to the Mavic Air and was refunded for the difference. Got a free extension until Monday and was charged for the Mavic Pro 2 rental on Saturday. They refunded me but still a hassle. Finally the drone was lost in the mail and they’re trying to get me to pay for 1/2 the cost. Apparently they didn’t take out insurance on it and it’s my fault the USPS lost it. Don’t do business with these guys.
Caleb U.
Never again, worst experience ever. We went on a 10 days cruise, so did not have service except when we were on the resorts at port. My wallet was stolen at one of our ports, so I had to cancel some of my cards. I totally had forgotten one of those cards were for crisp. No big deal, WRONG! After one day of missed payment (while at sea), the owner not only messages me with police threats, but harassed my brother, his fiance, and some random person on his facebook and who know who else. Why he felt the need for that? Who knows. On top of that, he made a video and put it on public youtube, literally actively stalking me and me brother, showing personal profiles, email, friends etc. This company clearly doesn't know how to handle situations like this. Maybe, if they havent heard something after a week or something, but one day? No, I'm sorry I just dont see appropriate. As for the actual GoPro, it did not act like a new gopro. It Would over heat, randomly shut off, freeze to the point where I had to pull the battery out of. Made me miss tons of footage that I thought was recording. Not a good experience with this company at all.
Response from IncredibleJan 23, 2019
Hello, we are sorry you had a negative experience. Customer service is always available to help. We have decided not to charge you for your second week of rental. We did our standard multipoint inspection of the GoPro (test recording 4K video, 1080p video, time lapse, photography, file saving, touchscreen) and found no functional issues with the device. We see that under Preferences > General > Auto power off, you've set it to turn off after 5 minutes. The default is 15 minutes. This caused the issue you mention. We provide the GoPro-approved SanDisk Extreme SD card for free, and screens freeze extremely rarely using this approved SD, however, when regularly shooting in 4K you may want to upgrade to SanDisk Pro SD to eliminate the chance of the screen ever freezing. We always notify customers who cancel their credit card of our collections process which includes contacting authorities if the customer does not respond after several weeks. None of the information we share with customers is ever public. Customers always have the ability to respond, and we attempt to contact known residents of that address if we do not hear back via the customer's provided contact information.
