InComm PaymentsReviews of incomm.com

$100 Master Card gift card was used 3 months before I opened the package. My claim was denied with no explanation 60+ days later.

I was given a $100 dollar Visa giftcard 12/22. When I tried to use it it wouldn’t go through. I finally found out that the number had been stolen and used. I called and reported this, I have sent the copies of gc, packaging, my drivers license , everything they have requested 3 times, I have called a dozen times in the past 9 months and I get the same run around. I’ve asked them to please just tell me that this is a waste of time, that they are NOT a legitimate company and I should stop trying, They are crooks and I’m guessing that the theft started before the card was purchased

purchased an American Express gift card at Stop and Shop in Middletown Ct.on 8/3/23 reported it lost or stolen the same day was given a case number. Today 8/28/23 after not hearing anything from American Express I called and was informed that someone had cashed the card on the same day that I reported it stolen and the case was closed. I had to refile another case and was told it could take up to 45 days to resolve. I always thought American express was a reliable company however they stand up for the thief and not the customer.

Purchased a $500 Vanilla Prepaid Visa at Walmart (+$7.95 fee) Card was activated by Walmart, visible on receipt. Receipt matches card information. Card kept declining so I called to check balance and was told by customer service that it wasn’t activated. Sent in proof of purchase including receipt, picture of card and packaging. Was told to wait 30 business days, which is ridiculous in itself. Called back today (35 business days from when they claim they received documentation), and was told it could take up to 90 business days for resolution. That is almost five months!! They have been holding my funds hostage for four months now, so I contacted my lawyer.

I go a 100 dollar gift card as a present when i went to use it someone had already used it on amazon and the balance was zero. I called incomm and opened a investigation they denied it. I don't think they even investigate anything because they would say it wasnt my amazon account. They just make you wait 45 to 60 days to deny you and when you call them they get rude and hang up on you.

incomm should be short for incompetent. I bought a $300 gift card, and by the time we tried to use it less than 12 hours later, all the money was fraudulently spent in another town. We immediately filed a claim with incomm, but they continue to ask me to call back in 30 days then 30 business days then seven business days then 24 to 48 hours then another seven days all they’re doing is putting me off they don’t tell you the name of the supervisor they will not connect you to their supervisor either, all they say is they are escalating the case I think they’re the ones who probably stole the money and it is just fraud plain and simple. i hate it

This will blow your mind. Fraud is all i can say, they stole $500 from me. Ive now lost multiple cards because someone close to me is taking them or so I thought. Each time I have provided them the card number, receipt and have sent it within minutes of finding it was lost or stolen and never once have they replaced a card. They just tell me the card has a low balance and they can not replace it. Funny thing is i've now found two of the cards I thought were stolen and turns' out they fell in-between the car seat BOTH IN THEIR PACKAGES UNUSED. The last card had $500 on it and I called it in, sent email and froze it and still they say nope, but at the same time they cant provide me with any transaction data. So to test my theory they are lying I bought a new card, called it in stolen, provided the same information and turns out it had a low balance and can not replace it. To bad i have it in my hands and never took it out of the packaging so that's impossible. So now the card isn't active and available for use. I didn't think it through that well but i did prove to myself that they are stealing everyones money that is on any card lost or stolen.

They refuse to replace a Vanilla Gift Card that had its available funds stolen through package tampering fraud without the receipt for the original purchase. The receipt for a GIFT CARD received as a GIFT. This company is more than happy to bank their $7 "purchase charge" and let their customers foot the bill for the rampant fraud occurring with their defective gift card products. UPDATE 8/28/2023: If you are a victim of similar fraud and subsequent poor treatment by Vanilla/InComm, I suggest that you immediately submit a complaint to the Better Business Bureau for InComm. The company does seem responsive to such complaints; I was able to get a replacement card in a timely manner by using this method.