Incendio Magic Wand (incendiomagicwand.com) Reviews | Read Customer Reviews of incendiomagicwand.com

Incendio Magic Wand (incendiomagicwand.com) Reviews | Read Customer Reviews of incendiomagicwand.com

Incendio Magic Wand (incendiomagicwand.com) reviews

Showing 375 reviews with 1 star · Clear filters

Wendy
Jun 6, 2026
Don’t use this company
Don’t use this company! You’ll find you’ve joined up to a monthly subscription that you DIDN’T sign up for! I was charged two months, I managed to get my card company to cancel any further payments. But I’m still out of pocket. A VERY costly £8 fan I purchased!
Response from Incendio Magic Wand (incendiomagicwand.com)Jun 11, 2026
Hi Wendy, We're sorry to hear about your experience. Please note that any membership or subscription requires customer consent during checkout and can be cancelled at any time by contacting our support team. We encourage customers to reach out to us directly so we can review their account and assist with any concerns regarding charges or subscriptions. Best regards, IncendioMagicWand Team
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Christopher M.
Jun 6, 2026
I bought magnetic fidget toys and they…
I bought magnetic fidget toys and they then decided to charge me for items I didn’t purchase the following month.
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Jeffrey D.
Jun 1, 2026
Total Scam
Total Scam, they have been taking $29.99 out of my account for months. I have no idea what this is for. Criminals
Response from Incendio Magic Wand (incendiomagicwand.com)Jun 9, 2026
Dear customer, unfortunately, we were unable to identify you or your order based on the name provided on Trustpilot, and you haven’t shared any order details despite our request. Because of this, we can only assume that you may have either placed an order for a similar product from a different store or haven’t placed an order at all. If you are indeed our customer, we’d still be more than happy to look into this and assist you. Please reach out to our support team at [email protected] so we can help resolve the issue. Best regards, IncendioMagicWand Team
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Natha H.
May 27, 2026
Deception Selling Practices and Poor Customer Service
The company is very good at hiding bad reviews. I used their website, plenty of positive reviews and placed an order. I received used product that did not power on, but what is worse is when i scanned the QR to install the camera software, I was taken to a app asking for $70 to install camera detection software. It took a while to get out of the process without losing additional money. I would say the company is a scam or installing malware. When I emailed the company, they told me they will not process a refund even if their product is useless (their words). When i started digging further for info on the company, I came across TrustPilot reviews and the all seem similar. The company tried to send me another app and also replace the non-working cameras, but I don't trust the company with the mis-directing QR codes and request of payment for services not requested.
Response from Incendio Magic Wand (incendiomagicwand.com)Jun 5, 2026
Dear customer, Unfortunately, we were unable to identify you or your order based on the name provided on Trustpilot, and you haven’t shared any order details despite our request. Because of this, we can only assume that you may have either placed an order for a similar product from a different store or haven’t placed an order at all. If you are indeed our customer, we’d still be more than happy to look into this and assist you. Please reach out to our support team at [email protected] so we can help resolve the issue. Best regards, IncendioMagicWand Team
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Mrs. M.
May 27, 2026
They fraudulently charge my card $39.99…
They fraudulently charge my card $39.99 monthly, as a membership that I never signed up for. Reading other reviews, show that this is likely their scam. Seems as if you purchase anything from their website, you will automatically be charged every month without your consent. I see they also respond to your bad review, claiming, that it states clearly when you are checking out that you are approving a membership. That is also false. I would like to see the proof & exact location where I signed up for a membership. Because that is a LIE. If hundreds of people are saying this company scammed them in the exact same manner, no amount of denying these accusations should save their reputation.
Response from Incendio Magic Wand (incendiomagicwand.com)Jun 3, 2026
Dear customer, unfortunately, we were unable to identify you or your order based on the name provided on Trustpilot, and you haven’t shared any order details despite our request. Because of this, we can only assume that you may have either placed an order for a similar product from a different store or haven’t placed an order at all. If you are indeed our customer, we’d still be more than happy to look into this and assist you. Please reach out to our support team at [email protected] so we can help resolve the issue.
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L.c. L.
May 26, 2026
This company is a sham
This company is a sham. They provide an email address and a phone number for Customer Service but they do not contact you in return for your contact to them. I have emailed them and called multiple times and have received. No contact in return. They do not make it clear that they are signing you up for a “membership“ and then the next month you get a $30 charge cancellation of the membership is easy but they just do not tell you that you’ve been signed up for a membership and they do not contact you ahead of the membership charge.
Response from Incendio Magic Wand (incendiomagicwand.com)Jun 2, 2026
Hello! When placing an order on our website, you automatically become a member of the Incendio VIP Club, which includes High Priority Customer Service and a permanent 60% discount* on all products in our store. If you experience any issues accessing your account or activating your discount, please reach out to our support team. If you wish to cancel your membership, you can contact us here or do so directly through your VIP Club account. Best regards, IncendioMagicWand Team
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Elizabeth
May 20, 2026
Never received any product or service…
Never received any product or service from them and still being charged for it. Scam.
Response from Incendio Magic Wand (incendiomagicwand.com)May 26, 2026
Dear Elizabeth, According to the tracking information, the order was successfully delivered. If you need any additional details or assistance regarding the shipment, please feel free to contact us directly and we will be happy to help. Best regards, IncendioMagicWand Team
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Consumer
May 18, 2026
Unauthorized $29.99 membership that is impossible to cancel
I bought 2 items from them back in March. The quality was bad, but they were relatively cheap so ok. However, when I purchased these two items, there was no mention of a $29.99 subscription anywhere during checkout. 2 months later, I get a notification at midnight about a charge I do not recognize. I check my account and there was another one in April. When logging in their website, my single purchase entry has no membership mention and there is no way to cancel the membership in their website anyway. Do not buy from these scammers. Now I have to cancel my card.
Response from Incendio Magic Wand (incendiomagicwand.com)Jun 1, 2026
Dear customer, unfortunately, we were unable to identify you or your order based on the name provided on Trustpilot, and you haven’t shared any order details despite our request. Because of this, we can only assume that you may have either placed an order for a similar product from a different store or haven’t placed an order at all. If you are indeed our customer, we’d still be more than happy to look into this and assist you. Please reach out to our support team at [email protected] so we can help resolve the issue. Best regards, IncendioMagicWand Team
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