Incendio Magic Wand (incendiomagicwand.com)Reviews of incendiomagicwand.com

I purchased a fire wand and I am now enrolled in a $29.99/mo thing that I was not aware of and just had to dispute the charge and lock my card. Do NOT buy from this place and if you do check your receipt before finalizing the purchase.

I have been trying to organise for a return and refund of a damaged item. I had some responses a couple of times however now have not heard back and they have not accessed the video of the item not working which they said they MUST have. The item received was damaged and inoperable and they claimed that it 'should still work' and resent instructions on how to operate. You can clearly see the button is damaged and the charging port it wonky and off centre. 09/01/2026 Now received another email saying the item does work and that I need to send video proof despite the fact I have already sent this and shown that the item doesn't work.

Son una estafa las pedí en noviembre para los reyes magos de mis hijos y en el camino de la orden iban poniendo aeropuertos para tenerme allí esperando pero jamás llegaron y dejaron de contestar a llamadas e email. Es una ESTAFA, no devuelven dinero ni llega nada e intentan robarte de la tarjeta .

I ordered the flash paper for my wand. That’s all that I ordered. I did not authorize the purchase nor any additional charges for $29.99 on my card. They actually tried to charge me three times! Thank goodness my bank declined each time the charge was attempted. I’m not sure what made them think it was okay to try to charge me a monthly fee for just flash paper. Especially if there was nothing provided in return. I would think twice about purchasing anything from this company again. We were tempted to get another wand because, surprise, the old one broke. The on/off button actually broke and the heating unit stopped working. Again, will not purchase anything else from this company.

I ordered 1 item from this company. They now are trying to bill me continuously without my authorization, they saved my cc info without my permission and after speaking with me cc company I was told they have auto update for credit cards so even after my credit card company cancelled and reissued a new card they are still trying to charge me! They are fraudsters and crooks!

I ordered the wand and extra paper (around $80) for my wife for Christmas. It arrived on December 8th. I wrapped it, and put it under the tree. She opened it Christmas Morning, and followed the instructions, charging it ,etc. NOTHING. Tried recharging, re loading different size paper wad...NOTHING. upon inspection, the heating element was not heating. I called the help number for two days after Christmas with no answer. I finally e mailed them, to be informed that my 10 day period was over, and therefore they were not doing anything. Ruined our Christmas, and im now refusing the charge through my bank. Big headache, stay away.

DO NOT BUY FROM THIS SO CALLED COMPANY. The wand hardly works and they have also taken another paymemt of $29.99

Wir haben 2 Zauberstäbe für unsere Tochter als Weihnachtsgeschenk bestellt, einmal den von Harry, und als zweiten den von Hermine, die auch beide rechtzeitig ankamen. Leider funktionieren beide Zauberstäbe nicht. Bei dem Stab von Harry war der Knopf bereits ins Gehäuse eingedrückt und defekt. Keinerlei Funktion. Der zweite Zauberstab funktioniert nach mehrmaligem aufladen nicht wirklich. Bis auf ganz wenig Rauch, der aus der Spitze kommt, passiert da gar nichts. In keinster Weise die Funktion, mit der geworben wird! Somit war die Enttäuschung unsere Tochter sehr groß. Auf mehrmalige Kontaktversuche auf die Support-Mail, sowohl in deutsch als auch in englisch, ist bisher keinerlei Reaktion erfolgt. Schade für das Geld, das die für die Stäbe verlangen !!! Aus meiner Sicht Finger weg !!!