James T.
False Ads and Fraudulent Charges
I purchased my son an airplane for Christmas. They had photos as if it was a large airplane but when it arrived it was hand held. For the cost I was not accepting the misrepresentation in the photo, so I “tried” to return it. They started playing games telling me to take all the prices out of the box and take a photo. I didn’t have to do this because the box was the size of a toaster and the photo made it appear as if the airplane was the size of a kids power wheels. Needless to say I had to go to my bank to get my refund only to find that a month later they started “recurring” charges on my bank card. These jerks are fraud and need to be shut down! DO NOT BUY FROM THEM
Response from Incendio Magic Wand (incendiomagicwand.com)Jul 27, 2026
Dear customer, unfortunately, we were unable to identify you or your order based on the name provided on Trustpilot, and you haven’t shared any order details despite our request. Because of this, we can only assume that you may have either placed an order for a similar product from a different store or haven’t placed an order at all. If you are indeed our customer, we’d still be more than happy to look into this and assist you. Please reach out to our support team at [email protected] so we can help resolve the issue. Best regards, IncendioMagicWand Team