Incendio Magic Wand (incendiomagicwand.com)Reviews of incendiomagicwand.com

Still haven't received it

1.) Paid for "expedited" shipping and it took 3 weeks. 2.) The wand worked for 5 or 6 shots and never again. 3.) They have not responded to any emails. 4.) They suddenly charged another $29.99 a month later. Horrible company. Avoid at all costs.

Ordered a Sd card that was defective. Their return policy is a song and dance to wear you out so they don't have to refund selling a defective product. Don't spend anymore money with them than you are willing to throw down the drain.

I ordered 3 wands for Xmas, of which only 1 worked from the start. Tried a couple of times to contact them before I got a very poor response that ignores UK law on selling faulty goods. They claim under their small print that you only have 10 days after receipt of goods. Basically do not want to address their poor quality wands. Will try through the credit card company as this company have no interest is addressing anything.

Do not order clothing from this company. The sizing is incorrect and there are no tags attached to the clothing showing size. Actually, there are no tags attached showing anything. They have a no refund policy on their clothing. Customer service is terrible.

These people are low life scamming crooks! DO NOT BUY ANYTHING FROM THEM!!! They will take your money and not send what you order!!! I just sued them and plan to obtain an injunction against them to put them out of business forever!!!

UPDATE: 7/1/2026 - Email reapons from Incendio: "Hi Andrew, When placing an order on our website, you automatically become a member of the Incendio VIP Club, which includes High Priority Customer Service and a permanent 60% discount* on all products in our store. You can access your Incendio VIP Club account and view your current offer here:incendiomagicwand/pages/incendio-vip-club" I am amazed that they so openly admitted to automatically enrolling you into a £22 monthly subscription without your consent. What an awful business strategy. My original, un edited review continues below; The item arrived sharply after purchase which was a suprise. The box arrived heavily damaged but the wand and charger appeared to be intact, so I was not fussed. I promptly took everything out and tested before handing this over as a present for Christmas. Everything worked as advertised and even made me giggle to myself, what a silly little thing this is. Now, my disappointment comes nearly a month after the product arrived. My bank had blocked a further transaction from IncendioMagicWands for the total of £22.22. My bank believe this to be a cheeky monthly subscription that Incendio sign people up for, without telling them. Meaning, they have blocked numerous payments from Incendio with other customers. I have checked my emails after purchase of the wand and can find no such trace of a subscription. I have then logged into the Incendio account that was created for me after purchase, and again, find no such paper trail of any subscriptions. In fact, the only information available on the customer profile is EMAIL ADDRESS, and SHIPPING ADDRESS. There are no tick boxes or subscription based profile markers. I told this to my bank and they knew this already. Clearly there is something in the system for banks to automatically block this first monthly subscription as no one appears to be aware of it. It is a shame. The product itself is fun, the cheeky monthly payments, not so much.

Only 1 star because I cannot give it a 0. Purchased wand as a Christmas present, clearly I wasn’t going to open it to check it worked before so wrapped it up and waited for Christmas Day. On opening the wand was defective, the element doesn’t get hot enough quick to produce a flame. Contacted the company who weren’t interested as it had gone past 10 days. I explained that it was bought as a Christmas present and would like a refund….. Rejected. They also charged me a subsequent £22.90 that I have no idea what it is for. Basically £75 on a piece of rubbish. Do not buy from this very poor company. (Since writing this review I wish I’d seen this page before purchase). Stay away.