Incendio Magic Wand (incendiomagicwand.com)Reviews of incendiomagicwand.com

Ordered 2 wands and waited a week after arriving to ensure paper is completely dry and treated. It only smoked and left a black residue in the wand, it's impossible to clean out. After only a few uses, the wands stop working.

Warning! SCAM!!! Do not buy!!! Does not work then they charge you $29.99 EVERY month for some pretend customer service. I have tried multiple time for them to cancel with no response and now have filed for fraud with my bank.

Absolute scamming filth. Bought a wand as a christmas present for my son, had issues from the beginning with the button sinking further and further into the wand until it was uncomfortable/impossible to press. The element that lights the paper barely glows at all. Sent them multiple emails within the 10 days with no reply, then eventually gave up. Had read reviews about them taking payments for "Priority customer service" which it says is "Free" at the time of purchase. I don't know about priority, but ANY customer service would have been nice. However, they then proceed to take a monthly payment of $29.99 for their non-existent customer service, which you have to go through your bank if you want any chance of cancelling. These people are the scum of the earth.

Order #69048 Lovely looking product, broke nearly immediately, terrible customer service. Don't waste your money We purchased as a Christmas present for my son, didn't unbox till the big day, after a few uses it stopped working (wasn't dropped or mishandled).I contacted customer services who offered advice, but as it was >15 days since I'd bought it.... basically tough. Very poor for such an expensive gift You can buy the same much cheaper we've now found! Don't buy!

I only gave them a star because it was impossible to give a zero or negative. They lie about the product they send you and then they stick with reoccurring charges that you didn’t sign up for. Don’t buy from them.

Having received the wand it was faulty and didn't fire .. having emailed the company on opening the product a gift for Christmas with pictures of the product I received a link to show how to use it... but the wand is still faulty not working.. I asked for a replacement or refund but they have ignored my email... subsequently they have taken a month later and unauthorised payment from my card... I have now contacted my card company explaining the faulty goods and fraud on my card .. I suggest do not buy anything from this company which is sad as the wand was a present for my Grandson for Christmas..

!!!!! AVOID THIS COMPANY !!!!! They have just taken £22.38 out of my account today. I have not bought anything and their contact form doesnt allow you to send a message and their phone number is not in service. I have been on to my bank but,as the payment is pending, they have to wait till it comes off !!!!!! I did order extra paper but this was also not as described and didn't seem to be from themselves Certainly not UK as the address suggests. I waited ages for the extra paper as it came from China and it was absolute rubbish. The company is obviously all linked to different suppliers. Please avoid !!!!!!!!

La varita ha llegado defectuosa y no funciona. He contacto con soperte, enviándoles un email pero no me contestan ya que la quiero devolver y que me envíen una nueva y que funcione.