Incendio Magic Wand (incendiomagicwand.com)Reviews of incendiomagicwand.com

FYI to anyone researching these wands (like I should have) - this company is GARBAGE. Packaging is really cool, but the product is terrible. 5 minutes after giving this as a gift, it broke. So, i reported it immediately, which pictures, to their website. I received a 2 sentence replay a few days later, stating that any returns have to be done within 10 days of receiving. Well, this was a gift, as I am sure most are, so it wasn't opened or used right away. The timing was 2 days off, No acceptations made. I attempted one last email to plead my case, as I was asking for a replacement, not a refund, and I was met with nothing. They don't give two shits. I was going to chalk this up to a bad choice on my part, so I intending on leaving it alone. BUT! A few days ago, my debit card (that was used to pay for the wand) was charged $30 from this company out of the blue. So, not only is it a cheap terrible product backed by terrible service, but they are also committing Fraud! Thanks for the new debit card, Thank you so much.

Received and random charge on my card from them

The wand was a Christmas present. What a let down it didn't work or even come close to working. No response from email to return, replace or refund. Then my CC was scammed by incendio with two debits, had to cancel CC and lodge dispute with my bank.

Ordered 3 wands, one didn’t work from the start, the other died after a few uses. Tried to get money back, they won’t as it took more than 10 days to tell them. (Bought as christmas presents). Now the same company has taken more momey from My credit card. Scam site, poor customer service and trying to take unauthorised payments. Avoid.

Torno a riscrivere perché non ho ancora ottenuto il rimborso della bacchetta che é ancora in mio possesso perché non vogliono farmi fare il reso quindi non ho l’etichetta. Secondo loro va bene…ma non è così. Pronta per il reso e altrettanto per il rimborso. Ma almeno leggono loro come azienda leggono le recensioni!?

Typing this as I am on the phone with my bank. This company is a scam, it seems like they even took the magic wands down off of the site. I didn’t even bother waiting for customer service to tell me I signed up for a subscription because that is not in any way transparent when you check out, I even simulated another purchase. AVOID

Item purchased never delivered. Website has now taken another payment from credit card without authorisation. Scam website.

If I could give zero stars I would. Product took a month to arrive then the next month an unauthorized charge appeared on my card. I reached out and they said they automatically enroll you in a VIP club which says free on the invoice. It is not and they charge a monthly fee without disclosing it. Do NOT order from these scammers.