Jeff
Cancelled trip due to injury
Cancelled trip due to injury. They denied cancellation and refused to refund all or a portion of the prepayment, nor did they offer a voucher for a future trip. Yes, it was a last-minute cancellation and they were within their contractual rights; however, keeping full payment for 4 participants hardly seems appropriate under the circumstances. I’ll be in the area again this spring/summer and will go with a different operator for my family and me.
Response from Wilderness Aware RaftingFeb 5, 2018
Sorry to hear this trip didn't work out. We hold spaces in boats and guides are paid when they work. We often turn people away when we fill, and with a short season cannot operate successfully if we do not follow our policy. With that being said, we do offer cancellation coverage which you apparently declined. We do suggest coverage for that reason. A good comparison is concert, theater and ball game tickets. Limited seating, the same cancellation policy and the ability for you to resell the seats. All companies have a cancellation policy. Be sure to ask.