iNAP Sleep Therapy Reviews | Read Customer Reviews of inapsleep.online

iNAP Sleep Therapy Reviews | Read Customer Reviews of inapsleep.online

iNAP Sleep Therapy reviews

Showing 5 reviews with 4 stars · Clear filters

Samuel T.
Nov 13, 2023
Could be a better experience
Nurse was a no-show for video screening appointment, due to a clerical error. Otherwise, screening was very easy, and obtaining a prescription likewise. The app is a bit clunky, as it's not clear what units are expected in the profile. I assumed metric. Deleting one's account is also somewhat non-obvious, although I did find the setting in the app to do so.
Response from iNAP Sleep TherapyNov 16, 2023
Thank you Samuel for leaving a comment. We take note of your feedback on the App. Regarding the missed video conference, indeed our customer support logged in and couldn't meet with you, due to an issue with the video conferencing app. Even though this was independent of our control, we are now using another system which is more reliable.
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Natalie
Nov 7, 2023
This product has improved my sleep.
This product has improved my sleep. However, I do wish that these items didn't need to be replaced so often, or that at least they were not so expensive to replace.
Response from iNAP Sleep TherapyNov 7, 2023
Thank you Natalie for your review. We are glad that iNAP helped improve the quality of your sleep. Hopefully we will soon receive positive coverage from insurance to reduce the burden of supplies costs to you.
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David R.
Nov 7, 2023
Initial success
On nights when I have a high percentage of seal time, I have lots of energy and focus the next day. Much more than I typically experienced with c-pap. I'm still working to get seal time more consistent as I tend to be a mouth breather. I used my system traveling this month too. It functioned great while camping at 11,200 ft elevation!
Response from iNAP Sleep TherapyNov 7, 2023
Thank you David for your feedback. Indeed iNAP is designed to be very versatile, comfortable and easy to travel with, with a battery capacity of 5 to 6 nights. Great companion for camping trips!
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JimJamTN
Nov 6, 2023
Complete Failure of Machine
The service was better than most. It was not 100% smooth getting in touch with their representatives or knowing exactly how to do what when with whom. The device was a total failure for me. I never gained an extra instance of sleep from using it. The first time I tried it, the machine didn’t seem to have enough suction to keep my mouth shut, and it kept me from clearing my throat and spitting without taking it off. The company sent me a replacement mouth piece quickly enough, but that one created blisters on my tongue. So I sent the machine back. Don’t know if I got a refund yet.
Response from iNAP Sleep TherapyNov 7, 2023
Thank you James for your feedback. It looks like you couldn't adapt to iNAP even though our customer support team worked with you on the pressure setting and even sent you a replacement oral interface at no charge. There's no medical device that work for 100% of the patients. Rather a 70% adherence rate is a very good number. But despite you not adapting to the treatment, do you feel that the service you received from us is worth a 1 star rating? (this is a rating of the service, not the device). Let us know!
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Joseph B.
Oct 29, 2023
I feel that it is much easier to use…
I feel that it is much easier to use then a Cpap machine. I would like to see that I would be able to make adjustments myself.
Response from iNAP Sleep TherapyNov 5, 2023
Hello Joseph. Thank you for your email. Hang in there, per your request, it will soon be possible for patients to make more adjustments. We'll keep you posted!
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