ImprovMXReviews of improvmx.com

Response from ImprovMXSep 5, 2024

Hi there, We appreciate you taking the time to provide feedback about your experience. We understand the frustration of encountering deliverability issues. Regarding receiving and forwarding emails, if you encounter any problems, please reach out to our support team directly. We're happy to offer support to all our users, even those on the free plan. Regarding sending emails, you're correct that the free plan uses Gmail's SMTP servers, which don't include SPF or DKIM support. This can impact email deliverability, as some recipients' email systems might flag emails without these as potential spam. We do our best to explain this limitation on our website and in our newsletter. Our paid plans use ImprovMX SMTP, which includes full support for SPF, DKIM, and DMARC, leading to significantly better deliverability. With ImprovMX SMTP, we also leverage a vast pool of IP addresses alongside a unique retry mechanism to ensure your legitimate emails always get through. We're glad to hear the paid plan has resolved your sending issues. If you face any similar problems in the future, please let us know. Thank you for your understanding and continued use of ImprovMX!

Response from ImprovMXDec 12, 2023

Thank you for sharing your experience and feedback. We're sorry to hear about the issue with the email from your insurance company not being delivered. While we maintain an uptime of 99.9%, we understand that even the smallest chance of disruption can be a concern, especially when it happens so soon after you've started using our service. It is unusual for emails from entities like insurance companies to go undelivered, and the problem could stem from various factors, including potential rejection by the destination email server. Investigating these issues is important to us. However, please be aware that our logs are kept for a maximum of 7 days for privacy reasons, which might present some challenges in troubleshooting if the issue was identified after this timeframe. Nonetheless, we are committed to understanding and addressing your concerns as best as we can. We encourage you to contact us directly with any available details about this incident. Our objective is to determine the cause and enhance your experience with our service. We take your satisfaction seriously and are here to assist. Thank you for choosing ImprovMX. We appreciate your understanding as we navigate this situation together.

Response from ImprovMXSep 12, 2023

Thank you for sharing your feedback, and we appreciate your kind words about the easy setup process. We noticed your concern about the mail forwarding time, and we immediately reached out to assist you but have not yet heard back. We are here to help and eager to resolve any issues you are facing. For transparency, our live metrics show that we, on average, forward an email in under 5 seconds, with our segment of the process taking only about one second. The remaining time is often on the email provider's end. You can find these metrics and more details on our website at https://improvmx.com. We value your business and are committed to providing you with fast and efficient service. We hope to have the opportunity to address and resolve your concerns promptly. Thank you for choosing ImprovMX.