ImprovMXReviews of improvmx.com

Response from ImprovMXAug 7, 2026

Hey [email protected]. We're really sorry you got charged when you shouldn't have. Looks like you reached out to support 3 hours ago, asking for a refund, and we issued it to you immediately. You should see that refund hit your credit card in a few days. For your trouble we've also refunded your original invoice on 07/01.

Response from ImprovMXJul 1, 2026

We will be honest with the situation. It's very unfortunate that PierreI-Yves Stucki's alumni emails don't work, but we had no choice. The customer account serving his emails was forwarding a lot of spam/abuse which is against our terms of service. The abuse complaints came non-stop, and our infrastructure provider threatened to cut us off, so we had to comply and shut down their traffic. Pierre is likely an innocent user caught in the crossfire.

Response from ImprovMXApr 26, 2024

Hi there, We're disappointed to hear about your experience. Customer support is incredibly important to us. Our records show we did respond to your inquiries, but perhaps you didn't see our reply. When you requested a cancellation, we immediately processed a full refund. We're truly sorry this didn't lead to a positive outcome. If you'd like to give ImprovMX another try, we'd be happy to walk you through the setup. Please don't hesitate to reach out if you reconsider or have any further questions.

Response from ImprovMXMar 4, 2024

We're sorry to hear about the soft bounces you experienced with Gmail. We want to clarify that Gmail's filters flagged the messages due to concerns with the sender's domain reputation, not with ImprovMX. Our unique retry mechanism automatically sends emails multiple times from different mail servers and IP addresses. Despite the sender's domain issues, this resulted in most of the emails being successfully delivered. We acknowledge that our weekend support is slower to respond due to thinner weekend crew. We're aware of this issue and are working on taking actions to plug this gap. We've already reached out to you with more details and are happy to work with you further. Please feel free to get back to us with any questions.

Response from ImprovMXSep 18, 2023

Thank you for leaving a review. We noticed that your account, which was created just over a week ago, unfortunately engaged in activities that violate our Terms of Service. It's important to note that the issues you faced with our service were directly related to the inappropriate manner in which the service was being used, going against our policy that prohibits utilising ImprovMX for bypassing third-party service's email verifications through means such as creating profiles at a large scale. As a result, to maintain the integrity and reliability of our service for all users, we had to enforce our terms which led to the suspension of your account. We are committed to assisting all our users in leveraging our services legitimately and within the guidelines stipulated in our Terms of Service. We encourage you to reach out to our support team should you wish to discuss this matter further and to understand the appropriate and permissible use of our service. Thank you for your understanding.