Imperial Movers and StorageReviews of imperialmovers.com

This company has been so difficult to work with. They were originally so accommodating, we were moving from NY to Florida and our building wasn’t ready yet. We figured it made the most sense to store our belongings with Imperial, since they were the ones doing the move. They gave us a month free of storage which was great. When it came to delivering our move, of course there were hidden fees. They charged a long distance fee, and everything had to be paid in cash. The movers who delivered were extremely rude. We had some items that were broken and their process to file a claim is ridiculous. I’ve been trying to get a hold of their only customer service person Kevin Tapia. When I call - they say he’s available. The second I give them my name he’s suddenly unavailable. He’s ghosting my calls. He sent me an email saying he can help only over email. Which is so unprofessional. I’ve had a few other friends tell me they’ve had horrible experiences with this company as well. Please let this be the review you actually listen to and look elsewhere!

The basic problem with Imperial Freight (IF) is that they are liars from the minute you get them on the phone, and I believed them. I was moving my household from NM to FL. IF reps confirmed they were an interstate moving company and gave me a "binding quote" on my move, after an extensive phone call and inventory. It turns out they are not a moving company, but a broker which is quite a bit different. The prices they quote are not binding, either. After quoting their "binding rate", IF looks for a real moving company to do your move. Days before the moving date, IF calls you with another quote, usually twice the original one. They still don't explain that this quote (an estimate, really) comes from another moving company. In my case, both the moving and storage prices were more than double the original quote and there was really no option but to proceed; then complain. I had to move out of my place. IF blew me off when I asked for an explanation, and for a refund of the overage charges. It was only after reading lots of reviews (too late for me!) that I understood the whole situation of the moving v brokers issue. But I'm not giving up. I discovered that federal trucking regulations require that IF is required tell you they are a broker on the very first contact, and to offer you a list of movers for price comparisons. I have filed claims with the attorney general offices in NM and FL and will keep pursuing. At least one of those AG offices said they will take it up. I have copied all the negative reviews I could find and have sent them to the AG's, too. The complaints are just like mine...no broker information, misquoted prices and worse. I invite anyone else with similar experiences to contact me so we can get more attention from the AG. I hope my email is available to other users of this site

My 32" LG PC Monitor got damaged (the screen is cracked) during the move that Imperial Movers workers performed on 5-5-22. I told employees on 3 separate occasions that my Monitor had to be treated with special care (nothing on top of it, don't throw it) and they all knew about it. I saw from my apartment window how poorly Imperial Movers employees handled my Monitor at the time they were unloading the truck: They let it drop by gravity over other box and then put another heavy box on top of my Monitor when I SPECIFICALLY TOLD IMPERIAL MOVERS TO NOT PUT ANYTHING ON TOP OF IT. Now my 32" Monitor is broken, I am not disappointed and angry. I want my 32" Monitor to be replaced and paid by Imperial Movers for gross mishandling of my belongings. However, reading their email entitled "Your Basic Insurance Coverage" I have the impression that Imperial Movers will wash their hands out of the responsibility and not pay. If you want your stuff to get broken and not be compensated hire this company, otherwise do yourself a favor and find someone else.

This review is about their interstate moving. Do not use their services. It's been a month since they picked up my stuff. They sent me an ETA for delivery then said the truck broke down. They sent another ETA and now the drivers have COVID. I have been waiting for nearly a month to receive my stuff. Not worth the price. Go with another service. I've been homeless for 30 days waiting for Imperial to move a simple one-bedroom apartment to South Carolina. A one-bedroom apartment, that's it. I totally believe the Covid because the workers did not pack my stuff up with masks on. I was the only one in the apartment wearing one. No precautions were in place at all. They have ruined Christmas for five people and two are out of airfare because their tickets a nonrefundable. One was planning on spending Christmas with his newborn, the other has two toddlers he will miss Christmas with, and the other has a grandmother on life support in ICU who he wanted to visit for Christmas. They are all stuck in South Carolina because of Imperial. Got ghosted by Kevin Tapia and Savva Zharenov who told me that I'd receive a discounted rate for each day they were outside the delivery window. Still waiting to hear from them. The worse. Go with another service.

The worst moving company ever!!! I contacted IMPERIAL MOVERS through ANGIES 'S LIST so I thought they will be fine but I was wrong! FELIX, the Customer service rep that attend to me was very pleasant and even estimated more than I had told him just to make sure. I deposited $50 as requested and it will be deducted from my fee of $960. On the day of the move, the foreman came late, the driver was here on time but doesn't speak much English. After several calls the driver decided to come up and I should stay outside with the Truck. But I have to show him the apartment and open the door for him. Latter on the foreman came and he said sorry am late, I live in Brooklyn but just to let you know you are going to pay more money. I replied No! To cut the long story short. Everything was moved into the Truck and I left to catch my train, which I missed, had to buy another ticket at a higher price. My son was expecting the MOVERS in DE. Everything FELIX told me was a lie!!! The foreman will NOT unload until I pay $1305.00 instead of $910.. After arguing and screaming back and forth, the Storage Manager came by and just stood to listen to what was going on..It was not a good encounter!! the driver and foreman turned my DRESSER and NIGHT STAND UPSIDE DOWN in a storage!! ! So when I called IMPERIAL MOVERS no one picks up.....Just voice mail! Please do not use IMPERIAL MOVERS they are very deceitful, but the will lose more than they took from me IMNJ.