Imagine Cruising USAFounded in 2011, we’re an award-winning travel company with offices worldwide, specializing in premium cruise vacations. Our carefully crafted journeys pair luxury cruises with immersive tours, iconic rail expeditions, exclusive events, and stays in world-class hotels. Designed by our in-house experts with exceptional care and attention to detail, every vacation delivers unique adventures, unforgettable moments, and lasting memories—offering so much more than just a cruise.
Imagine Cruising USA (imaginecruising.com) has 266 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
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Showing 233 reviews with 5 stars · Clear filters
Lam-Anh G.
Oliver helped us put together our itinerary pretty quickly. He was very patient answering all our questions. He was quick responding to our initial email enquiring about the trip. He stayed late to finish our booking on a weekend.
Response from Imagine Cruising USAMar 25, 2026
We're happy to hear that we promptly crafted your itinerary and addressed your questions with patience. We appreciate you mentioning our quick response and dedication to completing your booking.
Lannis S.
Harry was a delightful representitive of Imagine Cruising. He was smart, fast and informative on our upcoming cruise. I trusted his advice.
Response from Imagine Cruising USAMar 24, 2026
We're happy to hear that you found our representative to be helpful, quick, and knowledgeable regarding your cruise. We appreciate you trusting their advice and your kind words.
J. W.
Jonathon was incredible! He was courteous, professional and most of all, you could tell he had genuine passion for his work ! He really made the experience of booking several global flights, multiple hotel reservations and white glove cruise booking enjoyable!
Response from Imagine Cruising USAMar 23, 2026
We're happy to hear that your experience booking flights, hotels, and a cruise was enjoyable. It's wonderful that the passion and professionalism shown were so helpful. Thank you for your positive feedback!
Sue
I have had the opportunity to know what great customer support is offered through Imagine Cruising. I connected with Craig Smith yesterday. Craig provided all of the information I required for my 2027 trip. And, Craig was easy to reach! I didn't experience any waiting time while I was waiting to be connected-very unusual and very welcome! I was very comfortable with Craig, it felt as though I was chatting with a friend. This is the second time, I have called with questions for Craig, and I had the same experience before. What a pleasure!
Response from Imagine Cruising USAMar 17, 2026
We're happy to hear that you found our customer support so helpful and efficient. It's great to know that you appreciated the ease of contact and the friendly, informative service you received. Thank you for sharing your positive experience!
Glenn
The review is pertaining to the reservation/booking experience. Our trip is still ten months away. Our agent, Harry, was excellent! Courteous, professional a real pleasure to deal with. We initially choose a tour/cruise package but wanted additional information. Harry was prompt in providing the answers and was conveniently available for a telephone call when it fit my schedule. Super experience and we are looking forward to the South American trip.
Response from Imagine Cruising USAMar 16, 2026
We're happy to hear that the booking experience was excellent! It's great to know that Harry was courteous and helpful while providing you with the information you needed. Thank you for sharing, and we hope you enjoy your South American trip!
Sean
Harry was patient, professional and prompt. He provided some time to consider options, provided quotes on a couple of options in real time. He always called back as agreed and was most accommodating when he called. On one of the agreed callback time, I had been drawn into an impromptu meeting at work, he simply recognized that and set a new time to connect and did so.
Response from Imagine Cruising USAMar 16, 2026
We appreciate you sharing your experience. We're happy to hear that you found Harry to be patient, professional, and prompt. We are glad they were able to accommodate your schedule and provide you with the information you needed. Thank you for your positive feedback.
Graham T.
Nichole is very professional and knows her business. All questions we had were answered promptly and accurately. It is a pleasure working with her.
Response from Imagine Cruising USAMar 11, 2026
We appreciate you taking the time to share your positive experience. We're happy to hear that all of your questions were answered promptly and accurately.
Larry B.
Oliver was very helpful in setting up and explaining our experience. Very communicative.
Response from Imagine Cruising USAMar 11, 2026
We are happy to hear that the setup and explanation were helpful and that Olivers communication met your needs. Thank you for your positive feedback!