I Love LolaReviews of ilovelola.com

Ordered corduroy pants, nothing like the picture, very poor quality. I have been trying to return for two weeks. No phone number, no one answers chat. Terrible

I returned an item the day after it arrived in perfect condition. I should have read reviews first then I would have taken a picture before returning. The package was delivered back the following day but after several emails/messages and several weeks I was sent pictures of dress in poor condition. My refund was refused! DONT BUY FROM THIS COMPANY THEY ARE SCAMMERS FROM DUBAI

This shop is an absolute joke! Customer service, Never dealt with anything worse in my life. Been waiting for a refund since October! First been said my parcel didn't get to them even though my tracking said it has been delivered few weeks ago. Then after a month I was told I will receive a refund in 3-5 days and when I asked where is my money after nearly a month I ve been told my good have been inspected and they are no good so they want to return them to me. This is taking a piss! What an absolute disgrace this shop! Don't buy from them. Scammers and nothing else !!!!!

AVOID! Received my item quickly however upon inspection I found a hole in the item, I sent an email and photos with the 24hrs they request on their website stating the item was faulty and that I wanted to return for a full refund. That was a week ago and I’ve had no communication from them! No way of knowing how to return and now I am going to have to take it up with my bank as I’ve sent numerous emails, tried contacting through their social media and keep getting ignored! Con artists!

I recently purchased a set for €115 and paid an additional €30 in import duties. Unfortunately, the quality of the product was incredibly disappointing. The set is made of 100% polyester, which doesn't justify the high price. There were numerous loose threads, poorly finished edges, and even pieces of fabric hanging off. For the cost, I expected much better craftsmanship. To make matters worse, you can find almost their entire collection on Aliexpress for an average price of €30. It really feels like a scam. I've sent two complaint emails since July 19th and still haven't received any response. Very disappointed with this purchase and the company's lack of customer service.

I recommended this website to a friend, as I've been purchasing my lingerie from it for nearly ten years. To my surprise, he came back and said, "Oh, but Trustpilot reviews aren't that good," so I checked, and I decided to give my opinion. As mentioned, I've been using this website frequently. The items are always of good quality and arrive on time, with perhaps one or two minor delays over the years. Returns and exchanges are straightforward; email them, and you'll receive either a new product or a refund within a reasonable timeframe. Sometimes orders arrive from the UK via Royal Mail and sometimes from the UAE via FedEx (all duties prepaid), and both take the same time: 2-3 days (remarkable, really). Moreover, the prices are much more affordable than those of similar companies. Edit: I've just realised profile is unclaimed, so they probably don't ask for reviews and have merely accumulated a few sporadic negative reviews from disgruntled customers.

I would give 0 if it was an option. I would not order from this company again. I had items to return and they gave me the wrong return address. Tracking number of my return states ‘sorry we were unable to deliver this item, as the recipient is no longer at the address’. When I emailed them to say why have you given me the wrong address they provided me with another one! Erm, what am I supposed to do with that?! I’ve already sent the order! After the rigmarole and expressing my dissatisfaction I finally received a refund.

Do not order from this place. They don’t let you return the items if you are not happy with them - they only offer store credit. So if you are not happy with the quality - too bad. You won’t see your money back.