ILoveDooneyReviews of ilovedooney.com

My experience with this company was severely disappointing. I ordered three items that were misdelivered and subsequently stolen. Although a claim for the missing package was opened, the process has been a nightmare. After two weeks with no update, I contacted customer service only to be abruptly informed via chat that my claim was denied. Communication is non-existent: I never received the official denial email they referenced. Most frustratingly, the chat agent refused to help and then disconnected the chat mid-response. Based on this failure in both delivery and customer support, I strongly advise against ordering from this company. Save yourself the hassle and purchase items in a physical store.

Placed an order over one month ago. I ordered 7 items. Three of the items shipped quickly. I called customer service and have opened up a case regarding my other items. They never have an answer for me and say they will look into it. As others have said, what a scam. They take your money and dont send the entire order. Stay away from this company!

Customer Service never responded to my complaint. The handbag arrived in a box that had the tape barely hanging on, the box looked like it was run over by a truck, the handbag had no protective wrapping other than a plastic bag that also looked beat up. The box was way too big for the handbag, so it was bounced around. The handbag had dents and bends. Appalling.

They’ve canceled orders for out of stock when they clearly still have the bag in stock, they’ve lied about shipping location and method.

Awful! Purse came fast so one star. But I never got a confirmation email on the order. I started the return process giving them the order number from the packing slip but website said they have no record of my order! Chat kept responding "I don't understand" so that was useless. THIS IS A SCAM COMPANY!!!!!!

Received items wrapped in plastic. Called customer service to ask why? and if I could pick up container boxes at on of the local stores? Customer service was extremely invasive. Demanded that I record all of my personal information on a recorded line even though they had everything from the order number, shipping zip code, phone and email address. So, one star for packaging, and one star for customer service. These items were meant to be gifts. I will try the local store anyway. But, I will not purchase anything else from this company. A disclaimer should be added to their website prior to purchase.

Purchased a lanyard that appears to have a defect. I am not sure if the lanyard is an original D & B as stated. For starters the casing is thin and flimsy. The clear card cover is very thin and the cutout around the clear cover is cut unevenly. And I dont think D & B would be happy to sell such a product under their brand. Get what you pay for. It was only $31.

Ilovedooney IS A SCAM 1000%. They took 6 wks, that's 6 WEEKS!!! TO CANCEL, an order that was paid for 2 day shipping. NOTHING EVER ARRIVED, AND ANY EMAILS & CALLS TO THEIR COMPANY WERE EITHER NO RESPONSE, OR WAITING 45 MIN FOR VARIOUS TRANSFERS BEFORE THE IMBECILES THAT WORK THERE HUNG UP. no retail business has pulled that garbage - btw, they have not REFUNDED THE OVER $700 ORDER, FOR NOT, REPEAT, NOT SHIPPING & CANCELLING WITHOUT EVEN SO AD TO NOTIFY THE CUSTOMER BY EMAIL NOR PHONE. a bunch of shady scammers whatever fraudsters are hiding behind the site, there's been nothing but horrible reviews by consumers and endless complaints on BBB. They forced to now have to contact bank for their blatant fraud scam.....the garbage they sell are apparently stolen used merchandise according to various reviews by other consumers?!!!!! Deal w them if you want to be defrauded, robbed, and in best case, get USED trash bags others, potentially harboring infections, parasites & diseases have dumped their / ppl they deal with - bodily germs, disgusting unsanitary, soiled, god knows what bodily fluids contaminated diseases that are all gifted to you, free of charge, via their stuff, gross makeup, kids/ pets' vomit & feces thrown daily in USED purses!!!!!!!! Do you acknowledge how unclean, gross, nasty filthy humans are???!! Does it get dirtier / nastier - even if you tried???!!! Congratulations have fun getting diseases and bodily fluids viruses and parasites out of USED leather and polyester & cotton linings which surely u can dump it in the hot wash cycle w tons of soap & bleach that Saaaaaaaaaaffiano pebble boulders Florentine Gator Croc Ostrich buttocks leather will be better than new?!!!!??