The Illinois TollwayReviews of illinoistollway.com

i have an Ipass transponder, but i was stuck in a rental car, for a couple weeks, when i logged into the pay by plate, what a sub par system. the rental car company is trying to charge me for tolls, i went to ipass to prove that i had registered the rental car, and it cant be found in their system... what a incompetant system Illinois has... Horrible..

They billed me for 3 tolls one way, 1 toll on the return trip, and now they are saying it is unknown when the other tolls may show up, not denying it could be 10-20 years from now that I have to constantly manually check to make sure my credit card on file is up to date. It's already been over 60 days, and they are just saying I have to keep checking to see if a new invoice is added. My first call when I tried to explain, they hung up on me, second call, Melanie, was extremely rude and refused to let me speak to a manager for about 40 minutes even after asking numerous times, was rude, argumentative, and just kept repeating that it can happen whenever we make a match, just keep checking. They also removed my credit card without any reason except "your bank told us to", so I have to constantly check, for a state I don't even live in. And their "notifications" don't always come in. I have it set to email and SMS, but I didn't get any notification that there was anything on my account until I got an invoice for over 2x what I owed in tolls. Their response is just, well, that's how our system works. Even when an invoice is added to your account, we don't inform you except by mail. So they are saying I need to, for as long as I own this license plate, have to keep checking and keep my information updated, forever, or face fines, and possibly being sued for not paying tolls they can't even define after 60 days.

The Illinois tollway is a joke that is totally fine with taking advantage of people! I am not from Illinois and have never encountered a tollway where you HAVE to have ipass otherwise you are going to be charged almost $60 for under $20 worth of tolls! They decided to get rid of booths to pay there but never posted anywhere for people entering that you better have ipass or you will be charged exponential fees. Then when I call to ask about said fees I am told it’s because they are late even though I called after receiving the FIRST bill! I have never been on a toll road that not only does not give you the option to pay right there but then penalizes you for driving right through when there is no where to pay or other way through! They should be ashamed! If you want to change the “normal” that is fine, but do your due diligence posting said changes for those unaware or take responsibility when someone is being penalized for not knowing when there was nothing posted for them to know! We were just trying to take a family vacation after our newborn had a very rough entrance into the world that put its toll on all of us! Now unfortunately the fun family trip that was much needed for our sanity will always be tainted with this AWFUL DISRESPECTFUL experience and Illinois tollway customer service has no care in the world about it! Simply just tells me “well it is what it is, that’s what you owe, it’s on you”!

My online account showed I owed $0.00 and I checked it regularly. We only travel once every few years from Michigan to Wisconsin an d back. And the tollway took some auto payments out during Feb and March. And now I got an invoice saying I owed $30+. So I’m looking at my online account owing $0.00 and an invoice in my hands saying I owed $30. Only a government bureaucracy could have those kind of opposing things be true at the same time. And this is not an April Fools joke but dealt with it April 1st. Most payments run 30 days. The 14 day system Illinois has is really one off. My gosh!

Cut off numerous times said they would send link doesn’t show up very frustrating good luck all!

I am a RV rental company based out of Texas. I received a notice for the Illinois tollway, for while a rental was out. It was the 1st notice I'd received and I noticed for every toll there was a $3.00 invoice fee on top. By the end of the bill the invoice fees were 161% higher than the tolls themselves. I called inquiring about this b/c I didn't understand it since it was all sent on one invoice on a single piece of paper. I was told that b/c I didn't call to pay the tolls before the invoice was sent that's why there was so many invoice charges. I explained that it was a rental and it was out on rental so how was I supposed to know that the renter even went through Illinois let alone acquired tolls. I also told them in Texas we get one invoice fee not 161% more than the tolls. I was told Illinois does things differently than Texas, I said must be why everyone keeps moving to Texas b/c you're right we do things differently.

Ms.karen tover is very rude and disrespectful towards people

Wrong plate number was billed to our account. On the phone with customer service for over an hour trying to get it removed. Trina was terrible at communication