ikea.usReviews of ikea.us

When I need furniture, IKEA first comes up in my mind. So many unique, useful, simple designed furniture. The price is very good!

Ikea Planning Studio, Manhattan Dreadful!!! stay away from this place as far as you can!!! I never experienced anything as bad as this! They dragged me for two months with the design and purchase of the kitchen, during which they kept losing my information and each time I came I had to restart the whole process from scratch. Their so-call 'designers' are a bunch of incompetent people that one wonder where they find them. They don't have customer service so you cannot contact anybody for help. I managed to connect with the store manager and asked for his help, but he did not even care to answer my message let alone do anything. When I finally completed this torturous process and had everything ready for installation, they told me there is four(!) month waiting time. I had to return everything and get started from scratch elsewhere, where the whole process from beginning to end took three weeks and cost less than Ikea! Not only did Ikea caused me huge financial loss because of the delay, they also never fully refunded me for this ordeal.

How come that very time I order something is missing from my delivery???

The delivery is horrible. IKEA made arrangements 4 times with me for a delivery and failed to show each time without any notification. After 3 weeks, I still haven't received my delivery and spent hours talking with both IKEA and logistics firm trying to figure out where my package is. Unfortunately both companies are blaming each other for the lost delivery with no result.

I always go to the place where it is easy to purchase and get a refund. The price is of course important. Simple and easy to assemble. Love ice cream cone also.

Love their product

I went to the IKEA in Stoughton twice now. My spouse loves it. I think they have a great selection and it's laid out well. It is big and I felt like I had to walk a little too much to find what I needed; I wish they had more shortcuts. But overall good experience and they have a cafeteria.

If I could give them no stars I would. NEVER order online - EVER! They give you a 13 hour window and then they don’t show up. Called and waited an hour and a half on hold to reschedule. Waited all day on the new day and they never showed up. Called again and waited more than an hour again to be told it was moved to tomorrow. A third day I have to rearrange to make sure someone is home in a 13 hour window. When I complained this is unacceptable support told me too bad, wait until tomorrow. This is the last time I will ever order from IKEA.