ikea.usReviews of ikea.us

Not Recommanded , I live in the USA , my brother in Egypt ,bought rechargable batteries from @ IKeaEgypt online store , but I received an EMPTY box , then he called the customer service for five days but nothing happened , really , it is so frustrating, dishonest ,no respect , NOT RECOMMANDED.

IKEA credit card payment allocation is unfair and misleading. Payments are applied to promotions expiring later instead of balances already charging interest, and customers are not allowed to change this. This design increases interest risk and makes it harder to pay balances responsibly. Customer service admits “the system is designed this way” and offers no solution.

I have been shopping at the Oak Creek location for years and have always enjoyed the experience. However, since the self-checkout was made the only option, my purchases have repeatedly been put on hold for verification. This has now happened three times, including today, and it has made the checkout process unpleasant and frustrating. I hope they will reconsider removing the staffed checkout option or improve the current system. In the meantime, I have decided to take a break from shopping at IKEA.

save yourself a headache and do not order from here. they will ship items with missing parts and sell you inventory that is out of stock. customer service (online) is trrash they wont even give you the number to contact them or the store directly

I have booked an online appointment to design a kitchen. I took a day off from work and put my baby to nap. No one showed up. Ikea has no respect for their customers time and schedule. This is shameful.

What A Mess Of A Company. Have ordered several things in separate orders, orders have been split up, lost, wrong things have been sent, items have gone missing. What an absolutely disgraceful logistics team. Do not order from Ikea if you want reliable service and peace of mind.

I made my first order online from Ikea. It was shipped from Ikea in Renton. The sender address is 601 SW 41st St (Ikea Renton address). They sent me a different shelf unit, and we realized it after we almost assembled it, because they looked similar. I contacted customer service by chat. All they agreed to do is to send the correct item and waive the shipping fee of $10. And we'll have to ship them back the incorrect item. I asked if they can refund at least half of the the missing item. It's not a big sum. The entire shelf cost $44.99. So half would be about $22. But they refused to do even this. Only $10 fee, and that's it. I realize that $22 is also a small refund, but at least it feels more fair, a half of the missing item. My husband now will have to disassemble the incorrect item and put it neatly into the packaging. We had to carry the heavy incorrect item to our floor. Now we'll have to carry it back down to the mailing room. I 'll have to cover all previous labeling and remake the shipping material, print return label, call fedex, etc. On top of this, I wasted about an hour chatting with their customer service (first with a regular agent, then with a supervisor). And all they can offer me in exchange is to waive the pathetic $10 shipping fee. Zero flexibility. And on top of this the first agent showed total lack of attention for detail. I gave her the article number of the missing item in the beginning of the chat. When I fully explained the issue, she requested this number again. I said that I already wrote it above. She found it. But then in the end she said that 2 items of this articles were ordered, even though I ordered only 1. That means that she mixed up with a different article in my order, and if that wasn't caught, she could send me a wrong item again. And then they would likely force me to do another return and do zero refund. Additionally, I asked if they can at least do expedited reshipping of the correct item, but they couldn't do even this. I have to wait another 5 days to receive my much needed shelf. The very first online order from Ikea demostrated that a big percentage of their employees are simply sleepwalking at work, not paying attention to what items they pack into shipping, nor what items are requested to reship. I dealt with 3 employees of Ikea (the one who packed my shipping, the first customer service agent and the customer service supervisor). 2 of the 3 employees made mistakes. Ikea absolutely doesn't respect customer's time and trouble their workers' negligence cause. Given that the very first order went so wrong and showed Ikea's customer service in all its patheticism, it seems that the percentage of online orders they mess up is 100%. At least, that's true in my case. One orders from Ikea at their own risk. Update 4 days later: It's unbelievable, as long as the story with Ikea already is, it's just the beginning. 4 days later after the situation described above, I still didn't receive any notifications that my replacement shelf was shipped. So I contacted customer service chat again. I was shocked by their answer. They said they couldn't charge me for the replacement as payment was declined. But the replacement was supposed to be sent for free as I already paid for this item originally!!! And I double-checked this with that so called supervisor in the previous chat. Turned out that so called supervisor created a replacement order incorrectly and didn't check the box that the order is supposed to be free, while assuring me that it will be free. And if that wasn't enough, the person who handled the shipment, tried to charge me again. When the payment didn't go through (fortunately), they simply abandoned the order and didn't even contact me, even though the order shows my phone number and email on it (I received it by email). When I asked if I can discard the wrong item I received from them as it's taking half of room in my apartment, the agent again said no and that I have to return it. I asked why then didn't they still send a return label if 4 days have passed since my previous chat. The agent said that she added a note to the corrected replacement order so that they send me a return label. Does that mean if I didn't ask, they would never send it to me, and I would have this piece of garbage in my room indefinitely??? It is obvious at this point that Ikea is totally disfunctional through and through. One person doesn't know what the other is doing. There is zero accountability. At this point I dealt with 5 employees (original order shipper, previous chat agent, so called supervisor, replacement order shipper and today's chat agent). 4 of those 5 employees made errors. It's been almost 2 weeks since I ordered a shelf from Ikea. I still don't have it. Unfortunately, Trustpilot has a limit on the length of the review. So I'll have to end here.

I ordered a closet system in January 2025 one large piece was not in stock as well as a couple smaller pieces, I was told they were due in stock shortly. The next day I received an email that the large piece was in stock, went to the site and of course said it was unavailable. Kept checking, every day. Finally after two months I called that I needed to return the items (boxes have not been opened or moved since delivery). The customer service person scheduled the pick up with JW logistics for 3/22, the day came and went with no pick up I called half way through the day and was told the pick up was cancelled. Here we go again, after a couple of calls it was scheduled for 4/5. Again no show for pick up. I have spent over 20 hours on the phone, talked to at least 21 people (yes, I have all the names, including the ones whom I asked to spell their name because I could not understand them and once they spelled their name they hung up) Was promised calls back and never have I received even one call. Including Dean who has now promised twice that Ashley the team lead would call me back. Had it rescheduled with Tamika's help from the back office for 4/19. I called on 4/16 and Jason assured me it was scheduled. Called AIT on Friday the 18th and NO record for the pick up. Back and forth for 4 hours with customer service at IKEA and getting rag dolled around and given different answers. Spent over 4 hours on the phone that day. Was again assured of a call back to help schedule the pick up and NOTHING. Yesterday spent another 4 plus hours on the phone and still nothing is resolved. No way to reach anyone but the useless customer service line where no one helps and says they cant schedule it the back office has to schedule it. I have asked for an immediate refund and then maybe they will figure out how to pick this stuff up ,but of course no one can do anything.