igourmet.comReviews of igourmet.com

It is not just what went wrong, but that they removed my negative review about a product they sold, even though I complimented them on how they handled it.

Bought the 6 month cheese subscription mid December for Christmas delivery. Received an Email that read "Your order #S956175 was shipped out on 12/23/2022. You can track your package at any time using the button below." TOTAL BS. According to Fedex, a label was created on Dec 23 (i.e. not even on time for a Dec 23 delivery!!) and Fedex still has not received the package as of Dec. 26). Poor shipping department. C'mon!! Creating a label on Dec 23.. the requested date of delivery???

Spent over $130 for a 4.5 lb rib roast. Was saving for a special occasion. After having it in my freezer for a few months I pull it out and the vacuum seal was bad. Freezer burn and ruined. Contacted them over a week ago, even sent photo's. Have not heard back. They say they are BBB accredited. Can't find them on BBB's web site. Have been on hold for an hour trying to talk to someone. Not happening. If I new how and it didn't cost much I would sue just for the principal. May look into it.

Dismal. Ordered a ham. Paid for overnight delivery to address in Florida. A week later and our ham was on the other side of the USA (Indianapolis). They offered us a refund on the overnight delivery fee. We declined. Under duress they provided the full refund we demanded.

I like to give opportunity where I can. But, the reviews of the non-existent customer service are so correct, in this case. Not pleasant, curt, unresponsive to their own error! Never again. Too many other better rated businesses to choose same items from.

I would give zero stars if I could. A couple of weeks ago, I ordered turkey dinner for two for Thanksgiving to be delivered the day before Thanksgiving for my sister and her husband who are both ill. Today (two days before Thanksgiving), they sent me an email saying that they didn't receive delivery of the Thanksgiving dinners, so they would have to cancel my order! What can you get two days before Thanksgiving? Nothing. I will never order anything from them again. My sister was so excited about this when I told her and now I have to call and tell her they cancelled. I could cry.

If I could give this service a zero I would. It's a scam. I paid $50 a month for a subscription and literally got $15 worth of product. Also, they sent the same type of item two months in a row. Now I have two jars of mustard. How much mustard can a person eat with charcuterie?

Don't misplace your gift certificate or you are out your money.