www.iElectrica.comReviews of ielectrica.com

Response from www.iElectrica.comAug 31, 2017

The main issue here is not that it was purchased on a promotional price, its that the customer gave us the wrong address to send the TV to and it was refused at delivery and returned back to us. We have full documentation and tracking that the delivery was refused and also have messages that he sent us on eBay stating clearly that he messed up the shipping address and thats why it was sent back. Now the customer is leaving us negative feedback because we would not reship the TV again the 2nd time for no charge after we already paid aprox $300 in shipping costs to have it sent there and back. The FedEx tracking for this item is 779138630075. We can also provide any other documentation you need. Also, this customer states that we raised the price on him. This is FALSE, he purchased it on an eBay Daily Deal (special promotion directly from eBay) and when he wanted to re-order it the promotion had ended. This feedback is clearly not deserved and was only given to us because we wouldn't meet the customers outrageous demands of shipping another television for no charge. When in comes down to it he did not provide the correct shipping address so the shipment was refused and sent back to us. We lost out alot on the shipping and still refunded him in full right away with no hassle. Now we are getting negative feedback for the customers mistake? If you want screenshots of the messages he sent us stating that he forgot to change the shipping address and that the address he gave us was his OLD address we can send that to you as well, also screenshots of him threatening us with negative feedback if we did not meet his demands. Thank you, Sam P. iElectrica inc