iEAGLEReviews of ieagle.com

I booked a flight for two passengers, which was a bit cumbersome as they requested I send them a picture of my credit card and ID, however, the reservation was finally made. Unfortunately, the airline cancelled the flight but this never showed on the iEAGLE reservation record. I had to call iEAGLE to inform them of the cancellation but still could not get a straight answer as to a refund or credit. I was asked to call back the next day twice, but my number was blocked by them and I was hung up on twice. I used a friends phone to call (unknown number for them) and got through to someone, they said there would be a refund in 12 weeks but they would charge 25 dollars per passenger. I was so frustrated by this point that I didn't argue, but I can't see how I should pay for the airline cancelling the flight. Very bad customer service.

Thank you Chanakya for support and answering all my questions He is kind and professional and knows how to deal with costumers But overall i Eagle company is not that supportive, I been trying to reach them for last 3 days , their employees after waiting for every time 10 minutes or more would hung up phone call So for sure won’t do such mistake again to buy ticket from this agency 0 star I Eagle Done with such low class agency, wondering how they got license to operate in America

It is fake flight agent. I booked the ticket on January and called 10 times to cancel on the end of January. Finally got a confirmed email and promised refund after 4 weeks. Today is 3/18/2020, no any refund and no one pick up the phone. Be aware!!! That is FRAUD COMPANY!!!

I canceled my elder mother's flight to the Philipines to comply with a travel band. iEagle called 6 days later to inform me canceling wasn't possible as 6 days later the band was lifted which wasn't the day I canceled my mother's ticket. Considering the current landscape and all the business and agencies being flexible to the times, iEagle continues to disregard the situation and refuses to provide the full value of the refund or entertain the idea of a future credit. This is POOR customer service. I caution everyone from using iEagle as they are looking out of their financial gain and not the safety of their patrons. 🤬🤬

I recently made a reservation for my flight going to Manila and I had a problem with my name and forgot to put middle name as it appears on my passport I immediately called customer service and BHARATH was very helpful and made changes right away and explained to me whats gonna happened and right away I received an email while I have him on the phone and my worry with my problem was solved.... thank you IEAGLE I would highly recommend you and be sure to book my next vacay with you.

I jut booked a 2 flights for Me & for my Husband from Chicago to Manila & I had some issues with my payments so I called their customer service & I talked to Prem Kumar. He’s the best customer service agent I talked to, He resolved all the problems & answers all my questions. He was so helpful & also arranged the seat for my Husband because He had a surgery on his knee & need a leg room. I was so happy talking with Him! Keep up the good work Prem Kumar! Thanks for all the help! 👏👍

Courteous agents who do their best. Just be patient and clear with them. Yes, they are all Indian; but No, I had no trouble at all in communicating. Their English speaking skills are perfect so if, as an American, you find yourself having trouble just take a breath, chill and go slow. These people are paid to help, so help them help you. An agent named Rushi was very dear to me in a time of desperation -- thank you, sir.

Whatever iEagle can offer, go directly to the airline instead. These guys are a re-seller, which means they make any itinerary changes a nightmare muddled in confusion and frustration. To add to it, their customer service is impatient and rude. I tried to change my return flight date and adjust the route so as to not have a bunch of stops. Not only do they charge an outrageous change flight fee, but they were completely unwilling to work with me on the route. To add to this pleasurable experience, the customer service rep was audibly raising his voice and treating me disrespectfully. I've learned my lesson, not only will I never use iEagle or recommend to anyone I know, but I will never book through a 3rd party again. Thanks for the painful lesson, iEagle. I hope my misery saves someone else this lesson.